Sherri Foote

**** ********* ** *******, ** *****

336-***-**** ad4tkl@r.postjobfree.com

QUALIFICATIONS

Substantial experience and outstanding skills in shipping processor team lead and customer service. Three years of shipping experience with fifteen years of customer service experience. Two years of team lead experience and ten years of customer service management experience.

Accustomed to working in fast-paced environments with the ability to think quickly and to handle deadlines.

Excellent interpersonal skills, superb analytical and problem-solving skills leveraged to proactively improve shipping and customer service processes and garner stellar customer approval ratings.

EXPERIENCE

POLYWOOD Roxboro, NC

Processor Team Lead

(2021-present)

Keep documentation and records accurate and up-to-date with the latest data to prevent errors in processing and delivery

Printing orders for the warehouse employees to pick orders to be processed

Requesting freight quotes from various trucking companies for best shipping rates and processing orders for shipping based on the quotes received

Processing orders in Shiphawk to get BOL and packing list for orders

Working with multiple third party carriers for customers that arrange their own shipping

Entering orders in customer portals to download BOL’s

Creating manual BOL’s

Emailing carriers for daily pickups from the warehouse

Training new employees on shipping processes

Keeping accurate up-to-date notebook on customer shipping processes

AC FURNITURE Axton, VA

CUSTOMER SERVICE MANAGER

(2005-2020)

Supervision of employees in multiple departments

Plan, assign, and monitor work tasks for optimum team efficiency

Formulate and implement customer service policies and procedures

Answering customer inquiries by email, fax, and telephone

Resolve escalated customer service issues

Entering new orders for customers and following up with ship date for customers

Ordering office supplies for office personnel

TECHNICAL SKILLS

MS Office

AS400 Software

Sabertooth Software

Shiphawk Software

References

Available upon request

Contact this candidate