Mark Frye

Voip Engineer

*** ********* **

Madison, al 35757

ad4tbs@r.postjobfree.com

703-***-****

Security Clearance: Top Secret/SCI

Technical Summary

•Knowledge of Cisco IOS and 802.1x

•Experience with STIGS

•Proficient with Remedy and ServiceNow ticketing system

•Knowledge of routing protocols such as OSPF, BGP, and EIGRP.

•Experience with TCP IP and IP addressing schemes.

•Over five years of Help desk and customer service

•Some ITIL experience.

•Knowledge of Remote Access (VPN) technology and user client applications

•Have experience with upgrading and patching servers

•Strong technical knowledge of computer hardware and software including identifying and troubleshooting motherboard, CPU, and hard disk systems.

•Diagnose and correcting workstation problems

•Setting up/configuring desktops for client use (Windows 7, Windows XP)

•LAN/WAN support, DHCP, DMA skills

•Experience Installing and configuring ethernet and wireless network platforms

•Proven track record of mastering new tools and technologies swiftly

•Perform software installations and regularly scheduled updates

•Proficient with Windows 7/10, Outlook

•Strong with mid-level CUCM

Professional Experience

Prime Technical Services

Voip Engineer

September 2023- March 2024

•Worked the VMOD project for GDIT converting analog phones to VoiP

•Worked on various types of STIGS

•Worked with numerous 3rd party vendors such as T-Metrics, CAIRS and Netplus to ensure the project went smoothly.

Jacobs

Voip Engineer

March 2023 – September 2023

•Currently upgrading Cisco TMS

•Working on upgrading software to RoomOS11

•Installed Prime Collaboration Deployment

•Installed and used CUCM monitoring tool RTMT

•Assisted and completed work on various tier 2/3 UC tickets via Remedy

•Currently working on finishing my CCNP

Collaboration

OSC Edge

Voip Engineer

June 2022 – January 2023

•Assisted in the configuration and troubleshooting of Cisco Voip phones

•Maintained over 5000 Cisco Voip phones

•Configured gateways using CUCM software version 14

•Worked multiple types of tickes using the ServiceNow ticketing software

•Assisted in configuring Cisco SIPR phones

•Experience with Cisco Unity

•Worked solo configuring over 500 user accounts, voicemail accounts and Cisco 8841 model phones to replace older models.

Valiant Integrated Services

Network Engineer

February 2022 – June 2022(Decided to pursue a VOIP career)

•Configured and upgraded KG-175 Taclanes

•Configured SIPR VOIP phones(Cisco 8841's)

•Assisted in troubleshooting layer 1 and 2 network related issues

•Configured various models of Cisco switches

•Assisted in the making of network diagrams

•Assisted in upgrading Cisco Call Manager

•Configured Cisco Call Manager to sync with Active Directory

•Proficient with the network configuration tool Putty for configuring Cisco switches

All Native Group

Telecommunications Specialist III (Team Lead)

August 2021 – February 2022 – not the right fit, went on to become a Network Engineer Ft. Belvoir

•Assisting in the configuration and troubleshooting of Cisco Voip phones

•Worked solo on the INSCOM project which entailed the installation and configuration of over 1200 Cisco VOIP phones

•Received accolades for my excellent customer service and work ethic Assisted the supervisor with Tier 2 tasks such as making call pick up groups and troubleshooting and configuring Cisco Jabber Maintained over 10000 Cisco VOIP phones Worked in an Enterprise environment

General Dynamics

Network Engineer

Nov 2020 – May 2021 – contract ended

The Pentagon

•Performed copper and fiber optic cable installation/maintenance in support of Pentagonnetwork

refresh project.

•Conducted site surveys in preparation for new network device installation

•Troubleshot, diagnosed, and corrected network/workstation outages

•Removed EOL Cisco Switches and replaced with Aruba devices

Seneca Resources – contract ended

Network Operations Specialist

Sept 2020 – Nov 2020

Quantico, VA

•Monitored, troubleshot, and repaired equipment within LAN/WAN environment totaling over 150

individual sites with networking and customer equipment equating to over 2000 devices including cisco switches.

•Use PuTTY to remote into network devices for troubleshooting and monitoring.

•Modify iOS configurations for switch upgrades.

Jacobs Technology

PC Technician II

Oct 2019 – Sept 2020(Moved to VA)

Huntsville, AL

•Troubleshot diagnosed and repaired hardware issues on desktop devices.

•Troubleshot, updated, and installed software for end user devices

•Responsible for creating, removing, and updating accounts in Active Directory

Teledyne Brown Engineering

System Support II

July 2019 – Sept 2019(Contract ended)

Huntsville, AL

•Configuring and troubleshooting Cisco Switches

•Worked with Cisco IOS and 802.1x

•Worked with OSPF, BGP and EIGRP routing protocols

•Worked on Microsoft servers, patching, upgrading

EMCO/Army Corp of Engineers,

Help Desk Support

May 2016 – Feb 2019

Huntsville, AL

•Setup and configuration for client desktops

•Troubleshooting and replacement of computer hardware

•Managed daily operations of Network Printers.

•Diagnosed and corrected workstation problems.

•Helpdesk support.

•Answered user inquiries

•Prepared equipment for employee use,

•Maintained records of communication

04/2004 – 01/2008 United States Navy

Ship Serviceman

Performed various customer service duties including but not limited to restocking supplies, ordering materials, performing various inspections, and assisting in maintaining good morale while out to sea.

United States Navy

Network Administrator

Jan 2008 – Mar 2011

•IT support

•Worked with Cisco routers and switches

•Used routing protocols OSPF, BGP, EIGRP

•Knowledge of TCP IP and IP addressing schemes • Hardware and software troubleshooting.

•Diagnosed damaged or malfunctioning equipment.

•Planned work procedures,

•Processed, labeled, and secured parts of equipment

•Kept work area clean prior to reassemble

•Ensure proper torque specifications

•Demonstrated ability to operate, read, and interpret hand held scanner tools and data performance

09/1998 – 03/2004

Sky Investments

Assistant Manager

•Trained, supervised, and evaluated staff

•Improved skills performance of staff

•Completed monthly and weekly sales and inventory control

•Communicated effectively with management team members

•Established strong relationships

Certifications and Training

CompTIA A+

CompTIA Network +

CompTIA Security+ CE

CompTIA CASP+

CISCO CCNA

CISCO CCNP (350-801)

I'm working on finishing my CCNP Collaboration this year or sooner.

Education

Associate of Science: Computer Information Systems

Drake State Technical College (2013)

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