THOMAS WHITECOTTON

***** *** ****** ***** **********, MO 63034 · 314-***-****

ad4tbe@r.postjobfree.com

GOAL

To obtain a full time day shift position where I can apply my 23 years of experience in the casino food and beverage industry that focuses on customer service and satisfaction.

UNITED PARCEL SERVICE (UPS)

2020 - PRESENT

PACKAGE DELIVERY DRIVER

Provide excellent customer contact and driving skills

Pass a DOT physical exam

Manage time to ensure packages are received or delivered on time

Maintain a safe working environment

Excel in a physical, fast-paced, outdoor position that involves continual motion

Carrying packages that can weigh up to 70lbs

HOLLYWOOD CASINO SAINT LOUIS

1997 - 2020

FINAL CUT BARTENDER, SERVER AND LEAD ROOM SERVICE ATTENDANT

Ability to multi-task and work in a high intensity environment

Build and maintain guest relationships to encourage return visits

Communicate and collaborate efficiently with other departments to assure customer satisfaction

Complete monthly inventory audits to ensure compliance with regulatory laws

Coordinate with hotel team to fulfill requests of VIP guest

Effectively communicate with guests to sell product and ensure quality experience

Effectively communicate with management to problem solve

Ensure prompt delivery of products

Maintain Missouri Gaming Commission Occupational License

Manage and process large money transactions

Report sales to management

Working knowledge of food and beverage laws and regulations

EDUCATION

1993

rolla high school

- HIGH SCHOOL DIPLOMA

1993

Southwest missouri state university

- GENERAL EDUCATION COURSES

AWARDS & RECOGNITIONS

Multiple 100% secret shopper evaluations

Employee of the Quarter 2014

Employee of the Quarter 2011

Employee of the Year 2019

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