Tiffany Nelson

Indianapolis, Indiana, *****, US • 317-***-**** • ad4tag@r.postjobfree.com

I am a diligent and dependable Woker who excels at handling high call volume with standards to handle title processing, requests via email, letter, phone calls, or in person is second nature to me.

Comprehensive understanding of insurance forms, procedures, and policies. Looking forward to taking on a new challenge with a successful team. Total Loss Specialist - January, 2023 to Present

Title procurement - Indianapolis, IN

I answer inbound calls through a computer to serve callers by identifying their needs and collecting and clarifying information. entering applicable data.

Used Microsoft to compile data gathered from various sources. Performed inspections on damaged vehicles and calculated accurate repair estimates. Title procurement packages was delivered to customer locations by me. Answered [20 to 30] phone calls to assist customers. Assisted with title signing and documents to help with the process of the claim so that settlement could be issued, to the customers. Developed a reputation for punctuality and hard work. Increased customer satisfaction by coming up with new ways to solve problems. Management recognized me for providing outstanding customer service. Gave policyholders advice on vehicle repairs and body shop procedures to maximize customer satisfaction. Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements. Team management

Communications

Customer support and assistance

Customer service

Team building

Organization

Insurance billing

Claims Investigation

High School - 2000

Pike High School - Indianapolis, IN

PROFESSIONAL SUMMARY

WORK HISTORY

SKILLS

EDUCATION