Account Manager Key
Resume:
Rahul Aggarwal
Nationality: Indian
Address: H- 52 Dakshin Puri, Ambedkar Nagar New Delhi – 110062, India Phone Number: 782-***-****
Email address: *************.****@*****.***
To grow in synchrony with the changing and fast-moving Industries and secure a position in a team oriented, technology progressive organization, which will efficiently utilize my knowledge of logistics, spares and complete chain management to provide opportunities for carrier advancement.
PROFILE
EXPERIENCE
As a (KAM) key account and Operation manager with over 7 years of experience, I achieved excellent sales and operation results and demonstrated professional communication with customers and colleagues.
Manage, coach, and build a high performing team that fulfills set targets and produces best practice outcomes, added value, and continual improvements.
Reports on the attainment of objectives and identifies any actions necessary.
Support new business initiatives and projects and contribute to review meetings and the change process. Ensure appropriate logistical implementation occurs relative to the adjustments.
Resolve difficulties with transportation, the internal system and customer concerns.
Recommendation of appropriate transit modalities, routes, or frequencies.
Deliver solutions to logistical challenges while maintaining high levels of quality and service within financial requirements.
Key Account Manager
Shadowfax Technologies Pvt Ltd.
08/2019 till present GREATER NOIDA, INDIA
Responsible for managing important customer accounts and maintaining good relationships with them. Currently dealing with Samsung, Oppo, and Cheil India Pvt. Ltd.
Understand the needs of each customer and design tailored logistics solutions to meet those needs.
Works closely with the planning, shipping, and delivery teams to ensure that products are delivered on time and maintain a TAT of more than 95%.
Coordinate transportation and storage activities to minimize operating costs.
Resolve issues related to delivery, billing, quality, or customer service while working with internal teams to identify the root causes of these issues and find sustainable solutions.
Use data analysis tools to monitor customer account performance and identify trends to improve service levels and reduce costs.
Responsible for logistics transportation-plan, organize, and coordinate the movement of goods from one place to another. Involves choosing the best transport mode, negotiating contracts with carriers, and tracking shipments.
Responsible for monitoring demand patterns and planning for changes in demand.
Manage the performance of the team members. This involves training, coaching, and mentoring staff to ensure that they can perform their duties effectively.
Responsible for improving the efficiency of logistical operations. This involves analyzing data, identifying areas for improvement, and implementing changes to processes and procedures.
Maintain accurate records of payments and transactions of the clients, work with both the customer and the billing department to resolve any issues, ensure that any past due accounts are addressed promptly, and work closely with the billing department to ensure that all of the customers’ accounts are up-to-date and accurate.
Key account manager
Yuantai International Supply Chain Management Pvt. Ltd. 01/2016 - 07/2019 NEW-DELHI, INDIA
CAREER OBJECTIVE
Working as a key account manager for Oppo, Real me brand.
Coordination with the operation team from start to finish (Pick up to Delivery) and monitoring of the entire operation to ensure TAT performance.
Co-ordinate with client on daily basis regarding Volume increments and improvement in the operations.
Responsible for timely collection of all the hard copies pods from Pan India destinations.
Check the remarks on pods and submit them to the client's head office on time for a smooth billing process.
Responsible for maintaining MIS in standard format, including all the necessary information regarding shipment details, deliveries, and billing purposes.
Each and every remark regarding shipment is highlighted very carefully, which helps at the time of billing.
Maintain complete data for billing and responsible for resolving any query in the bill such as (damage remark on the pod, late delivery, weight difference, appointment shipment delivery etc.
Team Leader
Air -Asia Airlines
04/2014 - 12/2015 NEW-DELHI, INDIA
Planning and allocating cargo/courier space to agents and customers to ensure optimal load utilization.
Close monitoring of cargo and carrier loads as per flight to ensure full utilization of the available space.
Regular interaction with agents/direct clients for feedback and providing information to them regarding services or upgrades to services offered.
Prioritizing the bookings of various clients based on various attributes. Monitoring the loading and unloading of the cargo with full coordination. EDUCATION
SKILLS
LANGUAGE
STRENGHTS
Mechanical Engineering B-Tech
Tezpur Central University
2009-2013 TEZPUR, INDIA
Passed out with CGPA 6.66
Science Sir Padampat Singhania School (12th)
Central Board of Secondary Education
2007-2008 KOTA, INDIA
Passed out with 65%
New green Field School- (10th)
Central Board Of Secondary Education
2005-2006 NEW-DELHI, INDIA
Passed out with 72.5%
COMPUTER SKILLS
Proficient in Microsoft Office (Word, Excel, Power Point)
Experience in using Google suite (Docs, Sheets, Slides)
Comfortable in using operating system Like: Window and Mac Language
Hindi English
STRENGHTS
Strong ability to prioritize tasks and stay organized. HOBBIES
ACHIEVEMENTS
DECLARATION
Highly adaptable and able to think critically to solve problems.
Comfortable working independently or as part of a team.
Can work under high pressure.
Quickly learn new skills and adapt to new environments.
Optimistic approach against every difficulty and challenge. Exploring a travelling
Listening to music
Movie nights
Qualify for the National Level Competition Exam (AIEEE) in 2009.
Promoted as a Team leader at Air Asia Airlines.
Promoted as a Senior Executive in Yuantai International SCM Ltd.
Promoted from senior executive to Manager at Shadowfax Technologies Pvt. Ltd. in the last 3 years.
I, Rahul Aggarwal, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Date: -
Rahul Aggarwal
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