Customer Service Representative

KENYA BROWN

Mobile: 678-***-**** Email: ************@*****.*** Residence: Riverdale, Ga

CAREER PROFILE: Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

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COMPETENCIES AND SKILLS

PROFESSIONAL EXPERIENCE

Amazon Corporation Atlanta, Georgia

Learning Ambassador/Warehouse Associate October 2021 to present

Posting about Amazon products and/or services online, especially on social media and forums

Creating, sharing, and responding to online reviews

Actively participating in trade shows and acting as the spokesperson for Amazon Incorporation

Networking and building and maintaining trusting relationships with potential customers.

Operated forklift safely and efficiently, following proper safety protocol while completing assigned tasks.

Ensured that all inventory was properly stored according to its designated location code.

Sprouts Farmers Market Atlanta, Georgia

Cashier

September 2020 to October 2021

handle customer cash, credit/debit payments, and change, and assist customers by providing information and resolving their complaints.

assisting with stocking shelves, facing and dusting as needed are all a part of the day for a Sprouts Farmers Market Cashier

maintains knowledge of weekly ad items, gives customers direction of product location throughout the store AND always maintains excellent communication with front end manager and Head Cashier

Oversaw and evaluated staff to maintain adherence to communications, service quality, and work performance standards and monitor KPI statistics for daily operations.

Utilizing crisis intervention strategies, respond to phone calls from emotionally disturbed people and others who may be experiencing mental or suicide crises.

Highlights and Key Results

Effectively communicate with customers and co-workers. Ability to multi-task and manage multiple projects simultaneously by effectively managing time.

Excelling in a fast-paced environment by demonstrating skills in POS operations, problem solving and customer satisfaction.

Saint Anne’s Terrace Atlanta, Ga.

Server

October 2019 to January 2020

Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily.

Ensured proper presentation and preparation of food products and beverages in an appealing way.

Organized large parties’ reservations and special requests efficiently and accurately.

Resolved complaints quickly and efficiently while keeping the customer’s best interests in mind.

Highlights and Key Results

Effectively communicate with customers and co-workers. Ability to multi-task and manage multiple projects simultaneously by effectively managing time.

Excelling in a fast-paced environment by demonstrating skills in POS operations, problem solving and customer satisfaction.

EDUCATION, CERTIFICATIONS, AND TRAINING

Education

AUGUST 2018 – CURRENT

Atlanta Technical College, Atlanta, GA - General Studies

AUGUST 2015- MAY 2019

Charles R. Drew Highschool, Riverdale, GA - General Studies

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AREAS OF EXPERTISE

Resource Utilization

Process / Efficiency Improvements

Quality Assurance

Staff Training and Development

Organizational Development

Logistics Network Analysis

Rapid Needs Assessment

Documentation and Reporting

Data Entry / Database Management

Complex Problem Solving

Strategic Planning

Efficient Organization

Analytical and Critical Thinking

Relationship Building

Effective Communication

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