Technical Support Advisor

PROFILE

Jarrica Buckhanan

Technical Support Advisor

Address: Yazoo City MS

Phone: 662-***-****

Email: ******************@*****.***

Technical Support advisor With 3 years of experience Senior Advisor of Mac’s and all IOS devices My greatest Strength is getting issues resolved for customers that are experiencing issues with Apple products And also Apple applications Looking to leverage My Tech ability directly through Apple .

EXPERIENCE

2019- 2023

Senior Advisor Technical Support

. Responsible For resolving tech issues with computers and iOS Devices

. Reduced and implemented

. customers from calling back by getting issues resolved

. Completed full course and test for the ability to be a tech advisor 2016 - 2019

Manager At McDonald’s

. Responsible for making sure the store and shift is ran correctly

. Completed SafeServ Training and classes to get licensed

. Maintained the store count and also food waste cost

. Maintained making customers happy and satisfied

. 2018 - 2019

Customer service Representative At Xerox

. Maintained issuing out refunds when they required

. Completed on making payments for customers

. Maintained too explain different charges too customers EDUCATION

High school Diploma

Skills

Medical Coding Certification : have the ability too code patients Safe Serv Certification : Able to identify Cross contamination and also to be able too be a food handler Assistant

Vendor Management : Proven track records of managing other store franchises

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