Customer Service Representative

Inoussa KOLOGO

LAW GRADUATE ( PRIVATE, INTERNATIONAL, HUMAN RIGHTS )

"Only work makes man". In my opinion, this is what structures and gives meaning to life, to a life, at least to mine! I think that beyond the legal skills acquired during 5 years of university studies, it is the taste for work, a job well done with carelessness that I have learned the most. And it does not matter the field, the place, the limits, the scale, the degree of the job.

PERSONAL DATA

Mail : ***************@*****.***

Phone number : +1-914-***-****

WhatsApp : +1-914-***-****

Linkedin : https://www.linkedin.com/in/inoussa-kologo-4b38191ba/

Indeed : https://profile.indeed.com/?hl=es_US&co=US&from=gnav-notifcenter

Facebook : https://www.facebook.com/inoussa.kologo

Others: Driver licence, Working Permit, Social Security Number

PROFESSIONAL EXPERIENCES

Customer Service Representative: October 2022- July 2023 (Tijuana, Mexico)

Telus International ( Smart Home security department )

•Bilingual customer service Inbound / outbound calls

•Sale, renewal, upgrade

•Pre-authorized payment set up and update

•Technical support / troubleshooting assistance

Customer Service Representative: August 2021- Sept 2022(Tijuana, Mexico)

Cannon, Secure storage safe manufacture Company

•Warranty registration assistance

•Warranty claim resolution assistance

•Online payment assistance for backup key

•Initial setup: keypad programing assistance, combination resetting assistance

•Tech support: troubleshooting assistance

•Retail: provide general information to customers (policy status, how to buy the product...)

Language teacher: June 2022 – August 2022 (Tijuana, Mexico)

Private University Tecnologico Del Noroeste

•French course to the Business administration students

•English course to the Law students

Customer Service Representative: April 2021 – July 2021 (Tijuana, Mexico)

Confie, Auto insurance company

•Insurance policy endorsement (modification)

•Monthly payment, premium

•Insurance policy renewal and reinstatement

•Retail: provide general information to customers (policy status, payment terms, due date...)

Factory worker: June 2021- April 2021 (Tijuana, Mexico)

Bangar, Plastic bottle manufacturing company

•Quality control

•Checking the packaging

•Packaged order checklist

Factory worker: July 2020 – December 2020 (San Luis Potosi, Mexico)

BMW, San Luis Potosi automobile assembly Plant

•Installation of BMW logos

•Logos quality control

Bilingual security guard: January 2020 – July 2020 (San Luis Potosi, Mexico)

Mexichem, Mining company (fluorita)

•Patrol, security perimeter

•Camera monitoring

•Vehicle and personal access control

Professor of Law: July 2017-September 2019 (Burkina Faso / Africa)

Private University of Ouagadougou

•International Public Law course

•Humanitarian Law course

•Human right course

LANGUAGES

French: Native language, read and written at 100%

English: Second language, advanced level / fluent

Spanish: Second language, advanced level / fluent

TRAINING / GRADUIATION

Master of Law: February 2013-December 2016

University of Geneva and University of Neuchatel (Switzerland)

Bachelor of Law: September 2008 – December 2011

Public University of Ouagadougou (Burkina Faso)

Baccalaureate: September 2004 – July 2007

Bobo Dioulasso Municipal High School (Burkina Faso)

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