Jessica Houseknecht

Package Dispatch Supervisor

** ****** ******

Le Roy, NY 14482

716-***-****

ad4sxo@r.postjobfree.com

SKILLS

Attention to detail, Customer relations, Multi-tasking, Strong leadership skills, Project management, Risk management, Operations Management, Training and Development,

EXPERIENCE

UPS, Batavia NY - Package Dispatch Supervisor

January 2024 - PRESENT

● Responsible for supervising the creation of daily dispatch routes utilizing complex routing and load balancing software

● Ensured that all dispatch objectives were met on a daily basis as assigned by the Regional Manager

● Effectively implemented the best practices for dispatchers to help streamline operations and maintain peak on time performance

● Supervise daily operations and ensure staff provides the highest quality service in accordance to the policies and procedures UPS, Batavia NY - Local Sort/ Preload Supervisor

July 2021 - January 2024

● Served as a strong contributing member to a leadership team

● Successfully trained and supervised eight to sixteen package handlers’ daily activities to ensure that all assigned duties are accomplished safely and timely

● Successfully increased smalls percentage 7% by ensuring trucks with higher smalls volume arrived to the building earlier

● Communicates and performs assigned tasks and maintains proper job safety conditions

● Trains and supervises daily activities of package handlers and clerks to ensure that all assigned duties are accomplished safely and timely UPS, Batavia NY - Casual Package Car Driver

May 2021 - July 2021

● Drove a package car to deliver packages in a safe and timely manner

● Interacted with customers daily regarding concerns related to deliveries and shipment status

● Adhered to DOT regulations and common road rule

United States Navy, Rochester NY - Aviation Machinist Mate December 2017 - December 2021

● Inspect, adjust, test, repair and overhaul aircraft engines and propellers

● Perform routine maintenance, prepare aircraft for flight and assist in handling aircraft on the ground

EDUCATION

Batavia High School, Batavia NY - Diploma

September 2014 - June 2016

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