Project Management Dispatch Supervisor
Resume:
Jessica Houseknecht
Package Dispatch Supervisor
Le Roy, NY 14482
********@*****.***
SKILLS
Attention to detail, Customer relations, Multi-tasking, Strong leadership skills, Project management, Risk management, Operations Management, Training and Development,
EXPERIENCE
UPS, Batavia NY - Package Dispatch Supervisor
January 2024 - PRESENT
● Responsible for supervising the creation of daily dispatch routes utilizing complex routing and load balancing software
● Ensured that all dispatch objectives were met on a daily basis as assigned by the Regional Manager
● Effectively implemented the best practices for dispatchers to help streamline operations and maintain peak on time performance
● Supervise daily operations and ensure staff provides the highest quality service in accordance to the policies and procedures UPS, Batavia NY - Local Sort/ Preload Supervisor
July 2021 - January 2024
● Served as a strong contributing member to a leadership team
● Successfully trained and supervised eight to sixteen package handlers’ daily activities to ensure that all assigned duties are accomplished safely and timely
● Successfully increased smalls percentage 7% by ensuring trucks with higher smalls volume arrived to the building earlier
● Communicates and performs assigned tasks and maintains proper job safety conditions
● Trains and supervises daily activities of package handlers and clerks to ensure that all assigned duties are accomplished safely and timely UPS, Batavia NY - Casual Package Car Driver
May 2021 - July 2021
● Drove a package car to deliver packages in a safe and timely manner
● Interacted with customers daily regarding concerns related to deliveries and shipment status
● Adhered to DOT regulations and common road rule
United States Navy, Rochester NY - Aviation Machinist Mate December 2017 - December 2021
● Inspect, adjust, test, repair and overhaul aircraft engines and propellers
● Perform routine maintenance, prepare aircraft for flight and assist in handling aircraft on the ground
EDUCATION
Batavia High School, Batavia NY - Diploma
September 2014 - June 2016
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