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Customer Service Executive Director

Location:
Jackson, NJ, 08527
Posted:
April 05, 2024

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Resume:

Barbara A. Johntry

*** * ************ ****

Jackson, N.J. 08527

908-***-****

ad4sqv@r.postjobfree.com

Summary: Dedicated and passionate about working with the elderly and the chronically ill and have an ability to engage individuals in such a way that can promote happiness. Over 30 years’ experience in customer service and management in various fields including: floral design, activities, volunteer organizations as well as WalMart. Have a vast knowledge of non-profits (including startup paperwork, procedures and filings), marketing events, fundraising and am computer proficient.

Experience:

Since 2005 Founder and Executive Director

Autoimmune Information Network, Inc., Brick, NJ

•Organized numerous events to raise funds and awareness.

•Assisted autoimmune patients in finding proper doctors and care.

•Assisted patients in paying for services needed to promote better health.

•Was featured on Lifetime TV’s Health Corner TV.

•Awarded the Frances Black Humanitarian of the Year in Healthcare Award.

•Organized the first ever Walk-A-Thon at the Brick Reservoir.

November 2022 to Present Surgical Coordinator-Hackensack Meridian Health Atlantic

Surgical

Working with seven surgeon’s schedules across 4 facilities to schedule patient’s surgical procedures

Speaking with patients to obtain clear and concise medical history to ensure they get the proper pre surgical testing as well as needed clearances to ensure their safety and outcomes.

Scheduling clearance appointments with numerous other practitioners for our patients

Ensuring that the surgical calendars and operating room schedules coincide daily.

Assisting doctors when adding on emergency patients that are currently in the office or in the hospital.

Taking patient calls to address their concerns.

January 2021 to November 2022 Unit Secretary —HMH ---Ocean Medical Center

Same Day Surgery, Endoscopy, Waiting Room Registration

And Check in’s

* EPIC Trained for several areas

*Pulling daily schedules and making patients charts

*Obtaining clearances, H&P’s and consents from numerous

doctor’s offices

*Checking in and registering patients in the SDS/ENDO waiting

area for procedures and surgeries

*Scheduling patient’s arrival times

*Supporting nursing staff and supervisor with daily needs

*Ensuring supplies are adequate and everything is up to date

*Working with access services regarding patient copays and

money due to OMC

*Anything else that the unit needs to run smoothly

Nov 2018 to Dec 2020 Patient Liaison –Same Day Surgery/ Endo Unit/ PACU

Sodexo—Circles, Ocean Medical Center

•Ensuring patients and families are emotionally supported

•Supporting the Office of Patient Experience to the best of my abilities

•Providing quality emotional care by providing all necessities

•Guiding families through the surgical process and making sure they understand possible delays without worry

•Going above and beyond for patients while they stay in the hospital

•Notarizing necessary documents for patients and their families

•Clerical support for front desk, same day surgery desk (both heavy call volumes), Endo and PACU (recovery unit)

2017 to present Floral Designer

2001 to 2004 Added Touch Florist, Brick, NJ

•Holiday help to assist with arranging flowers for delivery.

•High volume floral shop and high pressure to get hundreds of orders ready for delivery.

2012 to 2016 Floral Designer

2005 to 2010 Brick Flower Market

•In charge of designing flower arrangements for daily deliveries.

•Designing custom funeral pieces.

•Ensuring that the refrigerators were full for customers with beautiful arrangements.

•Processed and properly cut fresh flower deliveries.

•Cleaned out refrigerators and rotated stock.

2011 to 2012 Assistant Director of Activities

Shorrock Gardens Care Center, Brick, NJ

•Was in charge of ensuring residents in the long term care area stayed engaged both physically and mentally.

•Organized monthly outings.

•Organized weekly entertainment and parties.

•Attended weekly interdisciplinary meetings to ensure residents overall well-being.

•Resident’s choice Employee of the Month.

2010 to 2011 Floral Designer

Mr. Alan’s Florist, Brick, NJ

•High Volume floral shop.

•Designing numerous arrangements for delivery.

•Other employers include: Bob’s Florist (Manager/Designer), Girl’s Florist (Manager/Designer), Rickel’s, K-Mart, WalMart, Busy Bee’s Florist and Rainbow Rock.

Education: Master’s Degree in Human Services Specializing in Mental Health

University of the Rockies: CO

Bachelor’s Degree in Health Care Administration Specializing in

Long Term Care, Bachelor’s Degree in Sociology (double major)

Ashford University: IA

Volunteer Experience: American Legion Post #348, Brick, NJ

In charge of the 2nd largest fundraiser: Annual Rib Cook Off which includes coordinating 16 cooks, 40 volunteers, more than 100 sponsors as well as WRAT talent and numerous press releases.

Committee Chairperson for Veterans Affairs and Rehabilitation. Also past president of the Auxiliary Unit #348

Purple Angel Foundations, Inc., Brick, NJ

Board of Directors and did all organization starting paperwork

Other organizations include: Ocean County ARES (Ham Radio Operator), NJ CERT, Ronald McDonald House (Volunteer of the Year), Toms River Armory and have also helped more than 40 non-profits obtain their 501C3 Status.

NJ Registered Notary Public.



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