Nicole Thomas

Norristown, Pennsylvania, United States

ad4spt@r.postjobfree.com 610-***-****

linkedin.com/in/nicole-t-a78570b8

Summary

* ***** ** **** ******, full-cycle, hourly/professional recruiting along SHRM-CP certified professional certification. Seeking an entry-level full-time career within the Human Resources/ People Operations field. Experience

Talent Acquisition Associate

FedEx Logistics

Feb 2022 - Present (2 years 1 month)

Talent Management: led the pilot automated warehouse worker hiring process: providing senior management feedback and data to maximize the program's effectiveness. Successfully hired 270 external candidates through the automated process

Administer hourly and professional sourcing and interviewing of 30-40 applications daily using the applicant tracking system, Taleo

Conducted weekly meetings to manage contract agency teammates, ensuring contract and the customers' needs are met

Established and drove monthly employee 'temp to permanent' hiring events (in-person and virtual) Assisted with hiring hourly staff for new FedEx warehouses Staff Recruiter

Health Advocate

Jan 2021 - Feb 2022 (1 year 2 months)

Source, recruit, interviewed and hired quality candidates for high-volume operations department using the applicant tracking systems Taleo and Workday

Initiated all equipment and software requests during the hiring process, and followed up with new hire to ensure equipment was received and working properly. Initiated and monitored all background checks drug tests, I-9 and onboarding tasks Driver Recruiter

Aerotek

Jan 2019 - Feb 2020 (1 year 2 months)

Coordinated and arranged driving tests and on-site manager interviews Developed effective outreach and networking relations with Texas hiring managers at hiring events Preformed follow-ups with candidates and supervisors to ensure achievement of staffing needs and goals

Recruited union/contract-based drivers and mechanics for locations around Pennsylvania Analyzed data tracked, and reported the application progress during onboarding within the Taleo database to optimize the new hire experience

Customer Support Specialist

Nicole Thomas - page 1

Bright MLS

Dec 2018 - Dec 2019 (1 year 1 month)

Used email, chat, and telephone to provide first-level customer service to real estate agents Assisted agents with navigation and application of Bright MLS products Provided detailed documentation of system issues, steps taken to resolve the issue along with screenshots to escalate to the second tier

Explained billing structure, investigated account discrepancies, and provided walk-through assistance to self-pay

Customer Associate

HSB - Hartford Steam Boiler

Feb 2011 - Dec 2017 (6 years 11 months)

Provided internal and external customer service verbally and written while maintaining daily and weekly service levels by answering incoming calls and chats Provided hands-on daily training and coaching using best practices once new employees completed department training

Processed non-premium policy changes according to underwriting and company guidelines while adhering to service levels

Education

West Chester University of Pennsylvania

Master of Science, Human Resource Management

Mansfield University

Bachelor of Science, Communications and Public Relations Licenses & Certifications

SHRM - Certified Professional (SHRM-CP) - SHRM

Skills

customer relations • customer service • database administration • documentation • Recruiting • Talent Management • Microsoft Office • Interviewing • Onboarding • Microsoft Excel Nicole Thomas - page 2

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