Ngozichukwuka Favour Adah

Avon, Indiana *****

ad4smq@r.postjobfree.com

346-***-****

Objective:

To work in an organization that recognizes excellence, hard work, and dedication while contributing my best to achieving the set organizational goals and objectives.

Skills

• Proficiency in the use of Microsoft Office packages.

• Excellent organizational and administrative skills.

• Effective oral and written communication skills.

• Great leadership and supervisory skills.

• Ability to build and maintain good working relationships with different personnel.

• Ability to work and stay calm under pressure.

• Ability to effectively and efficiently multi-task.

Educational Summary

Texas Department of Insurance (General Lines - LAH)

Anchor University Lagos, Nigeria(Bachelor’s degree in microbiology)

Lone Star College (Major - Nursing)

High school equivalent GED

Professional Experience

March 2021 – July 2022

Elderly Care of Texas – Administrative Assistant

• Schedule appointments and maintain calendars

• Schedule and coordinate staff and other meetings

• Collate and distribute mail

• Prepare communications, such as memos, emails, invoices, reports and other correspondence

• Write and edit documents from letters to reports and instructional documents

• Create and maintain filing systems, both electronic and physical

September 2018– April 2020

C&I Leasing – Customer Service Representative

•Interacting with customers over the phone, in person, and/or via email and social media.

•Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller/patron.

•Updating customer information in the customer service database during and after each call.

•Work with the management team to stay updated on services and stay informed on any changes in company policies.

•Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers

August 2022- December 2022

TTEC- Life insurance sales agent

Interacting with customers over the phone and attending to their needs and getting them Medicare coverage

Updating customer’s information during the call and after the call

December 2022- June 2023

Bank of America - Fraud agent

. Receiving inbound calls

. Customer service

. Block and unblock Prepaid cards.

June 2023 to date

TTEC- Life insurance sales agent

Interacting with customers over the phone and attending to their needs and getting them Medicare coverage

Updating customer’s information during the call and after the call

Contact this candidate