MARCO MINNIE

LEARNING AND DEVELOPMENT FACILITATOR

PROFILE

Proficient in successful

approaches for

overseeing operations

and assessing

programs.

Multi-talented Quality

Assurance Consultant

consistently rewarded for

success in planning and operational

improvements. Experience in policy

development and staff management

procedures positively impacting overall

morale and productivity.

CONTACT

PHONE:

082-***-****

EMAIL:

ad4smk@r.postjobfree.com

COMPUTER LITERACY

Microsoft Office (Word, Excel,

PowerPoint)

AWD

PDS (AS400)

CCF

INVESTO

SCRIBO

FACs

CRM

Compass

REFERENCES

Thabo Moloi

021-***-****

073-***-****

Erika Lennox

012-***-****

Ms Sue du Plessis

012-***-****

Mr Dicky Els

012-***-****

Ms M Mohale

011-***-****

EDUCATION

Eldoraigne High School

Matric

1994

PROFESSIONAL COURSES

FADS 1 (busy with FADS 2)

Damelin – Unit Standard Certificate

Client Services / Performance Excellence

Telephone Benchmark Workshop

Service and Self Excellence

Wealth Products and Systems

INVESTO

Myriad

Sage Products and Systems

Selling to Achieve Results to Social Style

Train the Trainer

Educational Training and Development Practitioner WORK EXPERIENCE

OUTSURANCE

Call Centre Agent

February 2019 – October 2019

ALEXANDER FORBES

Training and Quality Assurance Officer

May 2015 – February 2016

MOMENTUM

Learning and Development Facilitator (Sep 2012-Feb 2014) Knowledge Facilitator (Nov 2011-Sep 2012)

Subject Matter Expert (Sep 2009-Nov 2011)

Escalated Enquiry Specialist (Dec 2008-Sep 2009)

Quality Controller – Invest to Service (Jun 2006- Dec 2008) Quality Controller – Preferred Clients (Dec 2005 – Jun 2006) Client Liaison Consultant – Preferred Clients (Nov 2001-Dec 2005)

Client Liaison Consultant – Client 3 (Jan 2000-Nov 2001) STANDARD BANK OF SOUTH AFRICA

Branch Liaison Officer (Apr 1999- Jan 2000)

Enquiries Clerk (Saswitch Helpdesk) (Feb 1995-Mar 1999)

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