IT and Custom Support Representative

Seif K Hamisi

Customer Support Representative

A proficient desktop support engineer. Handled various tasks such as maintaining and improving network operations. Capable of handling tasks such as designing and illustrating documents, photos, and logos. Highly skilled in Adobe Photoshop, Illustrator, and document editing.

Highlights of Qualification

Self-Driven person working with minimum supervision.

Team player with good interpersonal relationships among clients and customers.

Adequate experience as customer representative in marketing products and services to clients

Good in verbal and written communication skills.

Recently trained in CCNA1,CCNA2,CCNA3,Cyberops,Comptia+

Well experienced in IT Support engineering,

Being able to relate well with people, stakeholders, computer user client form variety of cultural backgrounds.

Experience

Customer Support Representative

Pepea Graphics Solution

06/2020 - 06/2023, Imenti House

Achievements/Tasks

Assisted in the design process of document templates, business cards, worksheets, receipts and document editing for clients. Marketed products and services the company offers using social media platforms.

Negotiated and delivered right products to clients.

Responded to feedback in case of any inquiry.

Maintained a close relationship with various clients visiting the company

IT Administrator

Kenya Broadcasting Corporation (KBC)

07/2018 - 09/2019, Harry Thuku Road

Achievements/Tasks

WIFI, LAN configurations and Network management.

Data entry for Document Management System.

Troubleshoot servers and rectified computer system operations.

Setup video conferences.

PC troubleshoot and Desktop Support Live streamed of radio and television programs support.

Attachment

Kenya Wildlife Service

05/2013 - 12/2013, Langata Road

Achievements/Tasks

Configured Wi-Fi and LAN settings on personal computers.

Upgraded and downgraded operating systems in various computers.

Processed Inventory Management system.

Setup network IP address, installing network driver software and troubleshoot network connection.

PC troubleshoot and Desktop Support.

Skills

Web Development:

HTML,CSS,Javascript,PHP,ReactJs,Mongodb,Sanity.io

Graphics Design: Adobe Photoshop, Illustrator.

Desktop User Support:

Windows Server Management, WLAN and LAN

configuration.

Document Modification: Adobe Acrobat, Word, Excel Education

Post Graduate Diploma in Network Security:

University of Winnipeg

2023-present, Winnipeg, Canada

Bachelor of Business Information Technology:

African Nazarene University:

2014-2018, Nairobi, Kenya

Associate Degree in Information Technology:

African Nazarene University:

2012-2014, Nairobi, Kenya

Language

English

Full Professional Proficiency

Swahili

Full Professional Proficiency

Professional Certificates

• Technical Support Fundamentals: Google System

Admin and IT infrastructure:

• Google IBM Cloud Essentials: IBM

• Cybersecurity Compliance Framework & System

Administration: IBM

• Bootstrap 4 front-end web design: University of

Hong Kong.

Contacts

Phone No: +1-204-***-****

Email Address:***********@*****.***

LinkedIn:https://www.linkedin.com/in/seif-hamisi-

08692b65/

Portfolio: https://www.remotehub.com/seif.hamisi

Location

2-639 Selkirk Avenue, Winnipeg, Manitoba.

Contact this candidate