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Store Manager Customer Service

Fort Smith, AR
April 04, 2024

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Ligia M. Canas

**** ******* ** *** *. Fort Smith AR 72904


Professional summary

Seeking a position in Management where I may bring my experience and knowledge to contribute to the overall success of my employer.


• Over ten years Management Experience. Leadership skills. Achiever instead of doer.

• Motivated and well-organized Individual. Team player with good energy

Energetic decisive manager bringing 10-years record of success supporting company goal with top-quality performance. Proactive communicator who listen to customers concerns to decipher strategy and leverages superior time management to meet tight deadlines.



Emerging Store Manager 09/2023-present

Supervises customer service associates. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store t; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities.

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.

Independent contractor

Self employment.



Micro Center,

Senior Operations Manager


Manage front end, store office and warehouse associates. Ensure operational policies and procedures are followed. Achieve inventory control, productivity and expense goals. Ensure safety for employees and customers, also protect company assets. Team development, coaching, training and hiring, ensure that personnel issues are handled in accordance with guidelines, Direct merchandising assignment throughout the department, maximize store sale opportunities by identifying merchandising opportunities and challenges in each aisle of the store. Develop and coordinate action plans and follow-up, conduct semiannual inventory, address immediate customer service issues, manage shrink reduction programs while following policies and procedures. Enforce selling techniques of creating customer enthusiasm. Supervise more than 70 associates.

Bank of America

Assistant Manager


Developed a high-performance team by selecting training and coaching 20 tellers. Follow rapidly evolving and innovative technologies and incorporate to fit customer needs and interests. Meet weekly sales goals while producing high gross profit for the company. Audit preparation, complying with all the regulations. Responded to alarm calls after hours, handle and resolve escalated customer issues. Conduct associate monthly and annual reviews. In charge of operations. Open accounts and deepening relationships.

Washington Mutual Bank

Assistant Financial Mgr. General


Building a team by interviewing, selecting, hiring, and coaching associates. Proactively lead associates to achieve profit goals through management of margins, Execution of inventory protection standards throughout the branch.

Payless Shoe Source

Multi Store Manager


Maintain presentation standards, Achieve company goals. Ensure selling process and sales performance are met, Handle and resolve escalated issues. Hiring, coaching and scheduling associates. Conduct monthly meetings. Control budget. Analyze operation reports. Made statistics and sensibility analysis.


La Sabana University Bachelor s of science- Business Administration



Spanish, native

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