Customer Service Administrative Assistant
Resume:
Jeannette Hernandez-Acevedo
***** *** **** ** *** C Loma Linda CA 92354
Qualifications Summary: Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:
Customer Service & Relations
Word Processing & Typing
Computer Operations
Accounts Payable/Receivable
Filing & Data Archiving
Office Equipment Operation
Telephone Reception
General Accounting
Experience Highlights
Administrative Support
Performed administrative and secretarial support functions for the vice president of a large
sportswear manufacturer. Coordinated and managed multiple priorities and projects.
Provided discreet secretarial and reception services for a busy family counseling center. Scheduled
Appointments and maintained accurate, up-to-date confidential client files.
Assisted with general accounting functions; maintained journals and handled A/P and A/R.
Provided telephone support; investigated and resolved billing problems for an 18-member
Manufacturer’s buying group. Trained and supervised part-time staff and interns.
Customer Service & Reception
Registered incoming guests in a hotel rooms. Demonstrated ability to maintain
Composure and work efficiently in a fast-paced environment while preserving strict confidentiality.
Conducted guests interviews to elicit necessary information for registration, accurate
Prioritization, and to assist professionals in the triage process.
Orchestrated hotel special events and reservations; managed customer relations and provided
Exemplary service to all customers.
Management & Supervision
Promoted rapidly from front desk clerk to assistant front office manager at an upscale hotel.
Oversaw all operations including restaurant, housekeeping, and maintenance. Troubleshot and
Resolved problems, mediated staff disputes, and handled customer complaints.
Participated in staff recruitment, hiring, training, and scheduling. Supervised a front- desk
Employment History:
Redlands Unified School District 33 Lugonia ave Redlands, California 92374
Sub Teacher Assistant August 2012- March 2016
Caretaker- Department of Aging and Adult Services- San Bernardino, California 1/1/2011-present$9.50
Administrative Assistant- E&C Towing- Riverside, California 1/1/2011-1/1/2013$15.00
Front Desk Clerk- Red Tile Inn- Colton, California10/30/2010- 1/1/2011$9.00
Administrative Assistant-Inland Desert Communications-Rialto, California 10/20/2008-1/1/2011 $13.00
Customer Service- JC Penney- Redlands, California 11/05/2010-2/14/2011$8.50
Customer Service- UPS- Ontario, California 11/05/2010-1/1/2011$9.50
Administrative Assistant-(Internship) Time for Change- San Bernardino, California5/5/2008-12/15/2009
Administrative Assistant- (Internship) Inland Empire Woman’s Business Center- San Bernardino, California 5/5/2007-1/1/2008
Front Desk Clerk- Loma Linda Inn- Loma Linda, California$11.00
Education & Training:
California State University San Bernardino 2010 Gang Interventionist Degree
California State University San Bernardino 2007-2009
Dual Major- Human Services Graduated Bachelors’ Degree
Sociology- Social Services Track
San Bernardino Valley College 2004-2009
(Achievements’- Dean’s List) 2005-2006
Graduated Associates Degree
Riverside Community College Certificate program in ECE units
(Associate teacher) Dean’s List 1999-2003
Contact this candidate