Customer Service Representative
Resume:
Trina Constance Ramos
Ready for hire 912-***-****
Cocoa Beach, FL
ad4sdh@r.postjobfree.com
Well oriented with people and have good communication skills,work well with others as well as on my own. I have good rapport as well as proficient management skills with difficult situations. Fully bilingual, English and Spanish comprehension, interpretation, translation and communication. Not afraid of a challenge. Looking forward to becoming a powerful asset to the right company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Bilingual Customer Service Representative
Conduent Education Services - Ocoee, FL
January 2024 to Present
Call center customer service assisting English and Spanish speaking customers with Sun pass prepaid toll services.
Process credit card payments for invoices and toll enforcement needs.Assist callers with acct maintenance and acct creation.Provide amicable problem solving and positive reinforced options from prompt account customer resolution to customer satisfaction. Early Learning Teacher
Orlando Union Rescue Mission - Orlando, FL
October 2023 to December 2023
Worked with and assisted children from 0- 2 yrs of age with basic daily needs, feeding, changing and providing comfort in a stable safe environment. Assist with mobility and recreational activities; as well as implementing a learning Christian based information schedule of daily tasks. Candy Packer
Mascot Pecan Shelling - Glennville, GA
September 2023 to October 2023
Seasonal position. Managed and oversee candy line, packaging, monitoring shipping, labeling in a timely manner for distribution .Worked directly with candy kitchen and processing as well as packaging in mail order room.
Florist Assistant
The cottage - Glennville, GA
April 2023 to June 2023
Seasonal position. Florist assistance with arrangements, customer orders, flower and shop maintenance as well as delivery of orders and purchase orders. Billing and transaction processing orders with square app.
Cashier and Customer Service
Bt fresh - Glennville, GA
December 2022 to February 2023
Seasonal position. Cashier duties, money transaction, card and checks, inventory data processing and helping customers with purchase needs and location. IT Support Analyst
Onshore Outsourcing - Glennville, GA
December 2018 to February 2022
Worked well with clients, established good rapport, answered many calls and emails,to meet clients needs in a timely manner. Able to multitask and can work well with a team as well as on my own. Fully bilingual fluent English and Spanish, reading and writing also.Flexible hours, willing to work weekends and holidays, also willing to relocate per needs of the company.Served 10+ years in the military. Education
Bachelors in Psychology
Inter American University of Puerto Rico-Metro - Puerto Rico August 2010 to June 2015
LPN in Nursing
Ponce Paramedical College Inc - Puerto Rico
August 1994 to March 1996
Skills
• Bilingual
• Hospitality
• Remote access software
• Tutoring
• Computer networking
• Microsoft Windows
• Special education
• IT Support
• Kitchen experience
• Christian counseling
• Teaching
• Data collection
• Windows
• Software Troubleshooting
• Customer service
• Hospital experience
• Application support
• Technical Support
• Military RA, PRANG
• Desktop support
• Cash handling
• Help desk
• Operating Systems
• Remote Access Software
• Disaster recovery
• Tutoring ESl
• Technical support
• Social work
• Computer Networking
• IT support
• Information Security
• Microsoft Outlook
• ServiceNow
• Teaching adults English as a second language
• Operating systems
• Long term care
• Network Support
• Information security
• Active Directory
• Communication skills
• Network support
• Spanish
• ServiceNow
• Troubleshooting
• Disaster Recovery
• Help Desk
• Microsoft Office
• Application Support
• Mentoring
• Childcare
• Tutoring English/ Spanish
• Leadership
• English
• Cash register
• Desktop Support
Contact this candidate