Quality Assurance Customer Service

Libby Magee Tel: 708-***-****

E-mail: *****.*********@*****.***

Skills & Qualifications

●10 years of customer service

●Cash-handling & quality assurance

●TalkDesk certification current through August 2024

●Proficient in EPIC Guide

● Safety certified in bloodborne pathogens and exposure control plans.

●Efficient problem-solving skills

●Always looking for ways to help others

●Motivated self-starter

Experience

Patient Care Coordinator

Neighborcare Health April 2023 – October 2023

Scheduled patient in-person and phone appointments with empathy and warmth, using Epic Guide to connect community to healthcare services.

Documented notes to team via FYI system.

Club Suite Sales Associate

Millionaire’s Club/Uplift Northwest 4/2015-Present Instawork August 2021-Present

●Perform store opening duties, including cash drawers and checking all equipment for proper functioning. Manage cash stock and inventory balances accurately.

●Assist customers in whatever they may need.

●Stock and rotate inventory regularly and communicate all merchandise needs issues to appropriate supervisors. Accurately log all daily shipping and receiving.

Production Labeler

Ellenos Yogurt Factory-Seattle, Wa May 2015 – January 2017

●Remove finished packaged items from machine and separate rejected items.

●Attach identification labels in order to make them ready for shipping.

●Quality check every half to ensure use by date and product I.D. are correct.

●Communicate with quality assurance or supervisor regarding any questionable product and properly fill out necessary.

Caregiving Experience

CNA, First Choice, Bellevue, WA February – May 2019

CNA, European Home Care, Lombard, IL 2005-2008

●Assist and help clients with their activities of daily living, prescription refills and shopping.

●Ensure home safety and comfort via cooking and cleaning.

●Assist clients in traveling to and from doctor appointments.

Education

CareerWork$ Medical Training Program Certificate, Seattle, WA. December 2022

●Coursework in pursuit of Associates. Seattle Central College, Seattle, WA, 2016.

●Career/Development Course. Northwestern University, Chicago, IL, 2014.

●Certified Nursing Assistant, Northwestern University School of Nursing. Chicago, IL, 2007.

●High School Diploma. Proviso East High School, Maywood, IL

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