KATHLEEN A. MAKOVIC

**** ******** **** **** *****, IN 46804 260-***-**** ad4s8f@r.postjobfree.com

PROFESSIONAL SUMMARY

Certified Medical Assistant praised for efficient handling of administrative duties including scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping. Outstanding ability to connect with patients including over 15 years working with elderly and disabled, work collaboratively with care teams at all levels, and stay abreast of all current standards and best practices. Skilled at working effectively independently and collaboratively as part of a team in fast-paced environments to complete projects and tasks while adhering to deadlines and performance expectations.

PROFESSIONAL EXPERIENCE

Medical Assistant, Park Center, Inc., Fort Wayne, IN 2019 - Present

Serve as a medical assistant in psychiatric facility

Monitor, verify, provide correspondence regarding medication refills, pharmacological history, management of appointments

Maintain accurate and descriptive clinical documentation; record data in EPIC charting system

Sustain regular professional collaboration with appropriate staff and area agencies involved with patients

Prior Authorization Specialist / Medical Records, Visiting Nurse & Hospice, Fort Wayne, IN 2017 – 2019

Communicated effectively with patients, families, healthcare staff, and team members ensuring continuity of care

Requested authorization from insurance companies and spoke with patients and family members regarding insurance, determined Medicaid/Medicare eligibility

Collaborated with case managers and therapists regarding patients to document when patients received therapy

Faxed orders to physician offices and process when signed/received, compose IDT notes, and file audited charts

Managed time sensitive and confidential information with discretion

CMA / Billing Specialist, St. Joseph Medical Group, Fort Wayne, IN 2014 – 2017

Performed pre-authorizations, insurance verifications, collected co-pays

Extracted billable information from medical records, clinical documentations, created insurance claims and bills for patients

Demonstrated proficiency taking patient medical histories, vital signs and documenting in Allscripts and Athena systems

Reviewed and assessed performance to ensuring highest levels of productivity, efficiency, and quality

Patient Care Coordinator, Fort Wayne Medical Education Program, Fort Wayne, IN 2012 – 2014

Contacted patients prior to office visit ensuring charts contained accurate information and post visit to follow up on care

Scheduled appointments and referrals and managed patient flow in office

Checked ER patients through hospital system and performed phone triage

Maintained files, documents, and reports, managed schedules and calendars accurately

Reacted calmly and effectively in emergency situations, and added personal, caring touch putting patients at ease

Certified Medical Assistant, Lutheran Medical Group (Endocrinology Dept), Fort Wayne, IN 2009 – 2012

Greeted and checked patients into rooms, reviewed patient records and made necessary updates and changes

Discussed medications and refilling prescriptions with patients ensuring quality service and patients felt involved in care

Downloaded diabetic pumps and meters, performed insulin teaching making sure patients were comfortable

Upheld a professional demeanor while interacting with patients, families, visitors, and medical, and healthcare staff

Lab Review Certified Medical Assistant, Orthopedics Northeast (ONE), Fort Wayne, IN 2007 – 2009

Analyzed over 1500 lab results for surgical seriousness and riskiness; results to patient educator to advise patient

Provided data input and retrieval using Link Logic, EMR, and Centricity

Built rapport with patients and their families and established positive working relationships with medical staff

Followed operating procedures and complied with federal and state regulations creating a safe and secure work environment

Organized lab and medical resources resulting in increased efficiency and productivity

Recognized by management for anticipating problems, exceeding expectations, and delivering excellent results

CERTIFICATIONS

Certified Medical Assistant (CMA)

Medications and Biological/Chemical Effects

CPR

CPI

EDUCATION

Associate of Applied Science in Medical Assisting, Brown Mackie College, Fort Wayne, IN

SKILLS

Microsoft Office (Word/Excel/PowerPoint), Allscripts, Athena, HER, Centricity, Systems, Link Logic, EMR, Centricity, EPIC

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