Vice President Client Experience

Neil Steiner

** ********* **** *****, *******, NY 11791

Cell: 929-***-****

Email: **************@*****.***

Linked In: https://www.linkedin.com/in/neil-steiner-19899037/

I have accumulated many skills during my lengthy career in Group Insurance Benefits Consulting, which allowed me to engage customers in a fast-paced environment. I am adept at problem solving while maintaining focus on the client experience, which I believe is relevant to the position of Ticket/Gate Agent at Delta.

2017-2023

Mercer US Health & Benefits

Principal: National Leader of Mercer US Life Absence & Disability Center of Excellence (LAD COE);

Led Mercer H&B LAD COE Practice responsible for all LAD-based RFPs and renewals nationwide

Responsible for significant employee growth and development while reducing turnover

Increased LAD-based commissions in first year of operation by $200k. In year two, identified

up to $10 million in pipeline activity covering the subsequent 3-5 years

2012-2017 Aon Hewitt

Aon Risk Solutions: Vice President; Health & Benefits Practice

Led start-up sub-division of elite clients under Aon Exchange program

2007-2012 American Benefits Consulting LLC, New York, NY

Consultant & Lead Underwriter

Provided Underwriting and Actuarial support and strategic planning and design of Group Life, AD&D, Disability and Dental plans for top Fortune 100 companies

Analyzed insurance costs, trends and forecasting plan models for all areas of employee benefits

9 Years, 11 Months

Prudential Financial, Livingston, NJ

Lead Underwriting Consultant (Director)

Trained, mentored, and supervised underwriters on technical analysis of Group Life and Disability products

Created and maintained standardized template models used for experience analysis and Manual Rate calculations on inforce and proposal accounts

Worked directly with Vice President of Underwriting to developed standards for (internal) compliance to justify self-supporting life rates

9 Years Metropolitan Life Insurance Co., Hauppauge, NY

Manager

Managed team of Top-Tier National Accounts (10,000 + lives), while significantly increasing profitability of existing accounts

Analyzed Life, Health, and Disability coverages with strong emphasis on Managed Care (HMO, POS, PPO), GUL, and LTD

Education: Binghamton University BA in Mathematical Sciences

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