Valerie M. Brown

*** ****** ******

Bronx, New York 10456

347-***-**** (C)

ad4s3p@r.postjobfree.com – (Email)

EDUCATION:

Associate in Business Administration September 1984

Elizabeth Seton College

PROFESSIONAL EXPERIENCE:

Eligibility Specialist July 1989 – April 2017

Human Resources Administration New York, N.Y.

Managed and maintained 175 plus client caseload that required independent action or decision which included the following:

Received and reviewed documents submitted by clients/applicants by following guidelines/procedures of the agency to determine eligibility for Public Assistance, Medicaid and Food Stamps.

Interviewed clients/applicants by asking questions and listening to responses and recorded statements, using standard forms and interview formats, to elicit information and schedule appointments to facilitate the flow of persons needing assistance from HRA.

Prepared eligibility forms by incorporating all received data, checking for accuracy and reviewing authorization to initiate processing of appropriate services.

Compute and determined the amount of financial assistance for Public Assistance, Food Stamps and Medicaid by reviewing, obtaining, and verifying pertinent data, to ensure that disbursements are proper.

Interviewed clients needing assistance with Emergency Housing Assistance, payment of back rent (via Housing Management), assistance with utility bills and rental payments by verifying pertinent data and dispense proper disbursement.

Counselled and advocated for clients.

Computerized record keeping.

General duties as assigned by Supervisor.

COMPUTER KNOWLEDGE

Microsoft Word, Excel, WMS System, Internet

REFERENCES Furnished upon request

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