Quality Assurance Test Lead
Resume:
Luz Rivera
Spring Hill, FL *4608
ad4s2y@r.postjobfree.com
Professional Summary:
Hard-working and analytical Quality Assurance Test Lead with+ years of experience in agile & manual testing in QA, User Acceptance Testing (UAT) & some Automation testing environments. Well-versed in performing systems analysis & testing, facilitating products & software quality, and creating test plans. Skilled at managing and tracking defects, conducting internal audits, and generating test reports and records.
Experience
Quality Assurance Test Lead
Benefithub – Tampa, FL
April 2021 to April 2024
Review and approve test artifacts in advance of testing to streamline the flow of test processes.
Responsible for approving Releases through environments using DevOps Artifacts by ensuring the test team has all the necessary information/items they need to start testing.
Responsible for Assigning and Delegating work to the QA Team.
Responsible for designing and implementing QA methodologies and best practices where value can be added and recognized.
Train/Mentor new Hires and maintain detailed working knowledge of all Benefithub Web software applications.
Responsible for evaluating and testing new or modified software development procedures.
Responsible for writing documentation to describe program evaluation, testing, and correction where necessary.
Responsible for Maintaining and monitoring the test systems libraries to provide accurate test results.
Responsible for communicating with the Automation Team on test cases readiness.
Responsible for monitoring test progress across various team members to effectively ensure all open defects/bugs are addressed in a timely manner preventing delays in the targeted release time frame.
Responsible for communicating in Standup status of projects/ticket items being tested in the release.
Work closely with PMs to close any gaps in the Business Requirements documentation.
Work in conjunction with the developers to create a good working partnership and provide necessary documentation for debugging any open defect/bugs.
Quality Assurance Analyst II
Benefithub – Tampa, FL
Dec 2019 to April 2021
Maintain detailed working knowledge of all Benefithub Web base software application functions across multiple product lines.
Provide training to other team members as needed.
Create test strategies, test plans and test scripts in support of all intended production release of software.
Evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines.
Test API calls to ensure no Console or Network errors and report errors through defect/bug management tool such as Jira.
Work off Azure DevOps deployment artifacts for testing.
Maintain and provide test status during standup meetings.
Create and maintain documentation for New Hires in the Wiki platform of the application.
Knowledge in Postman & SoapUI.
Lead Business Technology – QA
CareCentrix – Tampa, FL
May 2015 to Dec 2019
Leader of a small group of 7 offshore resources and 1 onshore resource.
Help with planning and managing offshore team and work allocation, test case creation based on User Stories and review of test cases and test results walkthroughs, to ensure no gaps with key stakeholders.
Manage Traceability of Test cases in Silk Central back to the requirements.
Execute and report bugs in Jira, go over them with the team during Scrum calls so that they can be fixed in a timely manner.
Expert in Manual Testing on Web based applications, which involves extracting SQL Queries from
the Database to ensure data transmission is accurate.
Knowledge in Postman/SOAP UI for internal and or external API calls.
Extensive knowledge in creating XML transactions/HL7.
Well Versed in Smoke Testing, Database Testing, Functional Testing, Integration/System
Testing, Regression Testing.
Scheduled Test plan walkthroughs before test execution.
Knowledge of White Box and Black Box Testing, Waterfall, & Agile methodology.
Proficient in SQL Database Queries.
Work alongside developers during scrum calls to go over defects and issues found during testing of the Sprints in the Salesforce (HomeBridge) Web base platform.
Work to ensure all test cases and requirements traceability in Silk Central.
Responsible for management of all Quality Assurance functions including planning, strategy and testing execution, along with metrics of defects.
Developed a new process to detect defects in the early stages of the testing life cycle to reduce the number of defects found later.
Participate in planning, and daily scrum meetings and actively raise concerns/questions that the team may have.
Assist developers with production support issues and defining root cause.
Maintain Jira defects with updates for the offshore team to ensure timely fix and deployments for retest.
Work on Web base applications such as Portal/Queue Manager/Intake98 and Transition.
Manage end to end testing with offshore team to ensure all functional and regression testing is being performed in a timely and effective manner.
Actively participate in Daily defect & Test execution meetings across various business teams and provide relevant status.
Send out daily status on test case execution and defects to key stakeholders to keep them informed.
Train team members on the Salesforce (Homebridge) platform.
QA/UAT Team Lead II
PMSI (now known as Optum) – Tampa, FL
Jan 2014 to May 2015
New Hire Training on Web Application, Acctuterm 2k2 and Windows based applications.
Leader of a small group of 15 people onshore and offshore.
Responsible for management of all Quality Assurance functions including, planning, strategy and testing execution.
Worked with the Project Manager (PM) and other Technical Leaders to establish timetables and agree on a Quality Assurance plan for implementation.
Ensured that the QA and UAT process is documented, communicated and adequate to ensure proper quality levels for the application.
Ensured Traceability of test cases to requirements, working with the Project Business Analyst to ensure all requirements are tested.
Worked with Developers to Identify unit testing coverage and ensure any gaps are documented and addressed.
Worked with testing coordinator to ensure testing of functional areas is complete, tracked and on schedule.
Coordinated performance testing and ensures that performance testing are communicated and documented.
Facilitated weekly Quality Assurance meetings and maintained agenda.
QA/UAT Test Specialist II
PMSI – Tampa, FL
Jan 2010 to Jan 2014
Developed, execute and report bugs in HP Quality Center.
Worked on Manual Testing on Unix based system, which involves extracting SQL Queries
Extensive knowledge in creating XML transactions for the NCPDP 5.1 and D.0 Laker tool
application.
Expert in Acctuerm 2k2 SQL Query Based system.
Knowledge in Web Based application testing.
Well Versed in Smoke Testing, Database Testing, Functional Testing, Integration/System
Testing, Performance Testing, Regression Testing.
Scheduled Test plan walkthroughs before test execution.
Knowledge of White Box and Black Box Testing.
Proficient in SQL Database Queries.
Report defects and ensuring once debugged defects are re-tested and cleared.
Analyzed application impact area and ascertain test need for the application under test.
Worked with defect tracking tools and development resources to correct identified
defects.
Provided project status updates as required.
Reviewed test scripts, obtain sign-off and complete final sign-off documentation to indicate
readiness for production implementation.
Communicated test processes and enforces process adherence across departmental and
non-departmental resources.
Coordinated defect tracking, reporting and resolution and create and distribute custom
reports based on project team requirements and timelines available for resolution.
Conducted release level review of projects and communicates and coordinates with other
project teams to mitigate potential risks.
Trained new hires and or contractors.
Education
HS Diploma, Teodoro Aguilar Mora, Yabucoa, PR
Core Competencies
Manual Testing, Regression Testing, Smoke Testing, Some Automation, Quality Assurance, Team Management, Test Case preparation & Execution, Matrix Traceability, Defect Management, Training & Mentoring peers, UI Testing, Scrum
Technical Skills
HP Quality Central, Silk Central, Testmo Testing Tool, Azure Visual Studios Test Tool, Postman, SoapUI, SQL Database Testing, Web Application & Mobile Testing, Web API, Jira Defect Management, Azure DevOps Deployment Artifacts, Agile & Waterfall Methodology, Salesforce Lightening Cloud (Homebridge Platform)
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