CINCHONIA CHESSON

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY

Highly motivated and customer-focused professional with a proven track record in remote customer service roles. Skilled in handling routine inquiries, providing excellent communication and problem-solving, and delivering exceptional service. Adept at problem-solving and strong communication skills aimed at ensuring customer satisfaction and driving company growth. EDUCATION WORK EXPERIENCE

Plymouth High School Houston Methodist Patient Representative Houston,Tx 2020-Current

Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery. Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions. Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality. Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction. Lead Customer Service Agent

Virtual Benefits Solutions

Direct Support Professional

Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution. Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.

Resolved customer complaints and maintained a clean and organized checkout area.

Achieved customer service goals and surpass customer expectations. Handled sensitive patient information in compliance with HIPAA regulations.

Deans Professional Services

Customer Support Representative

Automated deposits, payments, and documentation reports, reducing production time by 75%

Assisted over 100+ customers per day in a fast-paced, back-to- back call environment, demonstrating energetic engagement. Responded to customer inquiries about reward redemptions, customer information updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line increase/decrease requests.

Utilized multiple systems to troubleshoot, respond to, and document customer inquiries.

Houston,Tx

2012-2016

SKILLS

ACHIEVEMENTS

ad4s04@r.postjobfree.com

346-***-****

Cypress,TX,77433

2017-2019

Remote/Hybrid

Customer Service Certificate

Excellent communication

skills, written and verbal.

Proficient In

CRM/SAP/Zendesk

Salesforce systems and

Microsoft Word.

Excellent attention to detail

and accuracy In data entry

and record keeping.

Flexible to change and

procedures.

Transcription

Error Identification

LiveChat Support

Administrative Support

Ability to thrive in a fast-

paced environment

Ability to multi-task and

manage time effectively.

Organized and detail

oriented.

Phone Etiquette

Project management

Typing speed of 80 wpm.

Everest institute

Certified Medical Assistant

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