Customer Service Representative
Resume:
SHIRLEY HILL
Killeen, TX *****
*******@*****.***
Work Experience
Substitute Teacher
Killeen Independent School District - Killeen, TX
March 2022 to Present
I currently substitute teach when teachers are not able to perform the duty due to illness, absence and/ or training. I work as a teachers aide as well as special education teacher when needed. Media Technician
Life With Christ Church - Temple, TX
July 2018 to Present
I manage the sound booth and operate the camera during church services. Substitute Teacher
Gregory Portland Independent School District - Portland, TX August 2001 to May 2004
I was responsible for passing out lesson plans that the teacher left for students to complete in their absence. It was also my duty to ensure that the students were completing the work provided while maintaining a safe and stable classroom environment. Reason for leaving- I began substitute teaching and attending school in the evenings. Customer Service Representative
APAC Solutions - Corpus Christi, TX
May 1999 to December 2001
I worked in a call center which required me to provide excellent customer service and maintain detailed notes regarding the call. This job required me to follow the instructions or an immediate supervisor as well as various campaign leaders.
Reason for leaving- I moved to Portland Texas due to my husband being in the Navy. PBX Operator/Receptionist
Orlando Regional Medical Center - Orlando, FL
May 1997 to March 1999
I worked as a PBX operator taking inbound calls and directing the calls from customers to the appropriate extensions throughout the hospital. I occasionally would provide assistance as the front desk clerk for the hospital. This job required me to work with confidential information regarding patients and their families. Reason for Leaving: My family and I moved to Corpus Christi as my husband was ordered to do so by the United States Navy.
Answer First Communication
Customer Service Representative
Answer First Communication's - Orlando, FL
July 1995 to April 1997
I operated as an after-hours inbound call operator. I took messages for various businesses outside of their business hours.
Reason for Leaving: The company went out of business. Childcare Provider
Child Development Center - Ceiba, PR
April 1992 to May 1995
I operated a daycare center out of my home. I was required to make lesson plans and a schedule a month in advance. I was required to maintain local requirements regarding childcare and child safety. Reason for Leaving: Moved to Orlando, Florida due to orders received from the United States Navy by my husband.
Education
Associate in Arts: Psychology
Tulsa Community College - Tulsa, OK
May 2006 to May 2008
Skills
• Childcare
• Multi-line Phone Systems
• Teaching
• Case Management
• Front Desk
• Special Education
Certifications and Licenses
Substitute Teaching Certification
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