ANDREW GRAVES

Charlotte, NC 704-***-**** ad4rph@r.postjobfree.com

EDITOR, WRITER & COMMUNICATIONS SPECIALIST

Technical Business Communications Executive Stakeholder Content Strategic Communications

Accomplished writer, thinker, and communications professional who moves easily among diverse projects. History of success collaborating with subject matter experts to develop and deliver targeted business communications.

Professional writing and editing expertise applied at all stages of the creative process; precise adherence to required style guides, business branding, and regulatory governance.

Keenly adept at research, analysis, and interviewing to develop insights and translate them into improved campaigns and enhanced customer experience.

Exceptional talent in managing multiple projects and project management delivered to exercise judgment in solving technical, operational, and organizational challenges in the context of business objectives and priorities.

Ability to interpret complex issues with technical verbiage and communicate in easily understandable terms.

KEY SKILLS

Writing Editing Creativity Collaboration Project Management Technical Communications

Attention to Detail Customer Satisfaction Research & Data Analysis Time Management

Communications Development Photoshop & Visual Media Tools Copyediting Campaign Management Executive Stakeholder Content Communication Metrics Evaluation

Strategic Communications Planning AP Writing Style Content Creation Communications Tools

PROFESSIONAL EXPERIENCE

Wells Fargo Charlotte, NC March 2021 - December 2023

Business Communications Specialist

Served as communications subject matter expert with senior managers, business professionals, I.T. subject matter experts, change management team members, and cross-functional teams to develop communication goals, objectives, and strategies.

Planned, wrote, edited, coordinated, and published creative content, including complex and sensitive messaging, with a consistent, compelling narrative to educate and drive involvement to align with the business’s vision, values, and culture.

Defined communications components and timeline, and effectively managed the project to completion.

Developed communication plan strategy, goals, and objectives, and determined design, medium, and channel appropriate for execution, including website content, email notifications, PowerPoint presentations, FAQs and informational guidebooks, and training materials.

Collaborated with change management practitioners to develop and execute change management strategies, tactics, and interventions in an Agile environment.

Built and maintained relationships with multiple stakeholders including front-line associates, business partners, and executives.

Planned and coordinated meetings and special events, including town-hall meetings, small-group leadership sessions, and ad hoc team-building gatherings.

Published and maintained intranet article news site and article archive on division SharePoint site and assessed readership metrics to evaluate communication effectiveness.

Wells Fargo Charlotte, NC March 2019 - September 2020

Business Support Consultant - Technical Communications (Contract role)

Served in contract role for Wells Fargo to create financial/technical standard operating procedures and tactical training documentation.

Documented step-by-step business processes to communicate complex business concepts to end users in everyday, non-technical language.

Managed consultation sessions with subject matter experts and business unit leaders to meet strict project timeline goals.

Wrote, edited, and revised procedural materials with high - level regulatory implications and impact in compliance with internal auditor and federal requirements.

Wells Fargo Charlotte, NC June 2018 - January 2019

Communications Specialist - I.T. Change Management (Contract role)

Contracted with Wells Fargo to collaborate with business partners, project managers, and change management team members to translate and summarize complex technical information related to database transition to Microsoft Azure into meaningful narrative and actionable content for a variety of audiences and channels.

Managed complex, sensitive communications to drive organizational change and inform team members about change impacts.

Prioritized work to meet deadlines, achieve goals, and succeed under pressure in a fast-paced, evolving, and complex environment.

Accenture Charlotte, NC May 2017 - May 2018

Senior Communications Specialist (Contract role)

Served as communications subject matter expert with senior managers, business professionals, I.T. subject matter experts, change management team members, and cross-functional teams of Accenture to support regular internal communication processes.

Collaborated with technology, human resources, company management, and executives to package content and provide communications support for programs/campaigns in email, web, social media, video, etc.

Provided editorial support, marketing, and communications review, editing, and coaching to multiple groups at various career levels, including executives.

Wells Fargo Charlotte, NC August 2016 - April 2017

Communications Consultant and Technical Writer (Contract role)

Contracted to Wells Fargo to document business processes related to company credit card account content for client-facing front-line employees.

Wrote and edited standard operating procedures to communicate complex business concepts in everyday, non-technical language.

Crafted communications with high-level regulatory implications and impact.

PRIOR EXPERIENCE

Communications Specialist - Change Management United Airlines Chicago, IL 2016

Communications Consultant Duke Energy Charlotte, NC 2015

Communications Specialist - Change Management BMO Harris Bank Chicago, IL 2014 - 2015

Communications Lead - I.T. Transformation Belk Inc. Charlotte, NC 2012 - 2014

Communications Specialist Compass Group Charlotte, NC 2011 - 2012

EDUCATION

Bachelor of Arts (BA) in Expository Writing Johns Hopkins University Baltimore, MD

Anglo-Irish Literature, Communications Studies University College Cork Cork, Ireland

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