Customer Service Agent
Resume:
ad4rpg@r.postjobfree.com
**** ****** ** ****** ***** 1818
:Ms word :Sales :Crm :Time
Management :Ms excel
:Patience :active listening :Decision
Making :Conflict Resolution
01March2022 - Till now
02/2020 - 12/2021
November 2014 - August 2019
2019
SARAH NEO NTUSI
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Customer service agent
Mtn
:Assisting customer telephonically,via live chat and Email.
:Updating customer information on our data base
:Blacklisting handsets
:Processing sim swap
:Assisting with technical and billing inquiries
:Emailing customer invoice and statements
:Crosselling and Upselling value added products
:Assisted with Activation and Upgrades
Customer service agent
Catch consultant /2degrees New Zealand Company
:Updating customer details
:Sending request for debit order re run.
:Activations and processing number change.
Customer service agent
Multichoice
:Assisting customer with opening accounts.
:monthly billing of accounts subscription payments.
:Activation of extra view,help with technical queries including signal or connection issues.
:Product training and services to new intakes,ensuring that they follow company policies and procedures.
:Constantly having to listen to recorded calls to Check on how our employees ' best serve the customers.
:Looked after the team from time to time when needed and performing supervisor 's duties.
Economic Management Science
Unisa
Still studying
SKILLS
OBJECTIVE
EXPERIENCE
EDUCATION
Project management NQ4
I fundi College
Certificate
Higher certificate
Mmokeng Secondary School
12
Electrical engineering (Heavy Current)
Mother Fet College
N4
Akhere Opuamah - MTN(Ibridge contact solution)
Manager
ad4rpg@r.postjobfree.com
Tholakele Dlamini - Catch consultant/2degrees
Team leader
Oliver Nobela - Multichoice
Team leader
REFERENCE
Contact this candidate