UPEN KHATIWADA

ad4ro8@r.postjobfree.com 469-***-**** Argyle, TX https://www.linkedin.com/in/upen-khatiwada/ SUMMARY

Seasoned Project Manager with 19 years of experience in SDLC, Agile, and Scrum methodologies, adept at leading cross-functional teams and driving successful project completions. Proven track record in managing complex IT and Digital projects, optimizing team dynamics, and ensuring alignment with business objectives. Seeking to leverage extensive project management expertise and a strong background in team development and performance management in a new Project Manager role.

WORK EXPERIENCE

Dexperts Inc.

Project Manager Jun 2022 - Present

• Manage full lifecycle of software development projects using Agile methodologies, ensuring on-time delivery and adherence to business specifications through effective scope and schedule management.

• Facilitate all Scrum ceremonies and collaborate with stakeholders on backlog refinement, while implementing best practices in Agile principles to enhance team dynamics and performance.

• Oversee digital projects leveraging Azure Cloud technologies, focusing on microservices architecture, and ensure compliance with security and governance standards.

• Analyze and report on project metrics, drive incident management, and contribute to continuous improvement by resolving impediments and advancing Scrum maturity. Wipro Technologies Ltd./ Microsoft

Project Manager Mar 2022 - Jun 2022

• Managed cross-functional teams to deliver software products, ensuring alignment with customer requirements and adherence to delivery timelines and budgets.

• Implemented and normalized Agile methodologies across the organization, enhancing team effectiveness and fostering an Agile-centric culture.

• Resolved team disputes regarding compensation and overtime through skilled negotiation, contributing to project cost savings by meeting early delivery targets.

• Oversaw quality assurance processes, reducing product defects and effectively tracking project metrics to maintain high customer satisfaction rates.

Ishaan LLC Youngstown, OH

Project Manager / Scrum Master May 2018 - Jan 2022

• Led cross-functional teams to deliver LMS Implementation Project, ensuring requirement analysis, scope definition, migration, integration, and rollout aligned with strategic objectives.

• Fostered a collaborative environment, implementing Agile and Scrum practices that optimized team efficiency, reduced product defects, and enhanced stakeholder engagement.

• Managed project portfolios, particularly within information security, coordinating with the identity access management team to uphold compliance and company standards.

• Resolved team conflicts regarding compensation and overtime through effective negotiation, contributing to project completion ahead of schedule and cost savings. Project Manager / Scrum Master Sep 2015 - May 2018

• Managed the development and delivery of digital learning solutions, enhancing content management and user experience for over six million end-users, while focusing on cost-effective training and education strategies.

• Led cross-functional teams in the implementation of Learning Management Systems, Online Education Portals, and Training Programs, incorporating Continuous Integration/Continuous Delivery (CI/CD) methodologies to streamline processes.

• Directed software application projects, ensuring compliance with security and risk management protocols, while maintaining project scope and timelines, and facilitating improvements in agile and Scrum practices.

• Coordinated stakeholder engagement and team collaboration, resolving conflicts and impediments, ensuring adherence to quality standards, and fostering an environment of continuous process improvement. DAV Educational Foundation Youngstown, OH

Project Manager / Scrum Master Aug 2010 - Sep 2015

• Managed the development and implementation of learning management systems, ensuring the delivery of high-quality learning and development programs based on Scrum and Agile methodologies.

• Directed software application projects focusing on security, compliance, risk management, and information security governance, while maintaining project scope and timelines.

• Facilitated all Scrum events and guided teams through Agile ceremonies, contributing to the maintenance of project velocity and the successful completion of Sprints with zero defects and carryovers.

• Collaborated with cross-functional teams, stakeholders, and end-users, effectively communicating through various channels and contributing to the strategic planning and analysis of complex workflows. Rudra Beverages Niles, OH

Sr. Business Analyst Jun 2004 - Aug 2010

• Analyzed and improved purchase and marketing decision support systems, leading to the development of comprehensive reporting tools and integration of key software solutions.

• Conducted extensive business requirements gathering, facilitating Joint Application Development (JAD) sessions, and crafting UML diagrams to optimize finance and accounting processes.

• Developed and managed a COTS Evaluation Scoring Document to assess technical capabilities and costs, driving informed decision-making for software selection and integration.

• Designed and executed database test scripts using SQL, contributing to the successful migration and integration of agency finance applications, while ensuring alignment with stakeholder requirements. EDUCATION

University of Dallas

Master of Science in Information & Technology Management 2021

Tribhuvan University

Master of Education in Educational Management & Administration Kathmandu, Nepal

2001

CERTIFICATIONS

Project Management Professional (PMP), Project Management Institute 2019 PMI Agile Certified Practitioner (PMI-ACP), Project Management Institute 2020 Advanced Certified Scrum Master (A-CSM), Scrum Alliance 2021 Certified Information Security Manager (CISM), ISACA 2021 SKILLS

Agile (SAFe 5.1, Scrum, Kanban), Waterfall • JIRA, Rally, Confluence, SharePoint (2013/2010/2007), MS Visio, Smart Sheets, Google Sheets, Team Foundation Server 2010, MS Office, Team-Line, Slack, and Find-My-Shift. • Tableau, Power BI • BDD (Behavior Driven Development), TDD (Test-Driven Development), Hybrid Testing Framework, Modular Testing Framework. • Rational Quality Management, HP Quality Center 10, Quick Test Pro, Rational Test Manager, Trac Demos 1.0x, PVCS Version 5.5 Defect Tracker, JIRA, Silk Central • SQL Server 2005/2008 • Project planning and development • team leadership • stakeholder engagement

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