Call Center Operator

TAMAMDA MWALE

C/o DZENZA CCAP

Post Office Box **042, Lilongwe

Email: **********@*****.***

Cell: +265*********

PROFILE

I am a 23-year-old Malawian female fluent in English and Chichewa. I possess an excellent ability to communicate and work with others comfortably at all levels therefore ensuring an excellent working environment. In addition, I am an open minded, resourceful and ambitious person with a mature and responsible approach to any task that I undertake. EDUCATION BACKGROUND

October 2018 MSCE Obtained at Lilongwe Nazarene Private Secondary School September 2018 Certificate in Computer Training Course obtained at YESED June 2022 A diploma in Travel and Tourism Management (pending graduation) administered by Malawi institute of Tourism

2022 Travelport Galileo professional and document production (pending) WORK EXPERIENCE

2022 Intern at Blossom Tours and Travel as Clients Relation Officer 2023 Intern at Solarworks Malawi as Call center operator 2024 Call center operator

Employer Solarworks Malawi

SKILLS AND COMPETENCES

From my achieved academic qualifications and experience, I am capable of Prioritizing Activities.

Knowledge of data management software such as;

Microsoft word

Microsoft excel

Internet and emailing

Ability to work under pressure and minimum supervision Time management

Excellent interpersonal and communication skills- both oral and writing Quick learner – impeccable organizational skills- eager to learn- teamwork High level of accuracy, attention to detail and thoroughness Ability to establish effective working relationships in a multicultural team environment Problem solving skills

HOBBIES

Reading publications and current affairs

Travelling

Interacting with people

REFERENCES

Solarworks Malawi

Call center Supervisor

Doreen Gunde

Cell: +265*********

Email: d.gunde@solar-

works.mw

Blossom Tours And Travel

Manager

Maurice Chapola

Cell: 088461079

Email:

********@**************.***

Malawi Institute of Tourism

Program Coordinator

Cell: 099*******

Email: ************@*****.***

Contact this candidate