Teri LaTrisha Stephan

*** **** ******** *** #**** PMB 4013

Quartsite,AZ

928-***-****

ad4rm0@r.postjobfree.com

Summary

I have extensive experience in Customer Service, collections Skip Tracing and Collections. I have earned degrees in Office Management and Criminal Justice. Through out my employment history I have gained the ability to remain calm and polite in escalated situations, while maintaining control. I am detailed orientated, organized and enjoy a challenge. I love to solve problems for both my customers and my employer. I strive to do my best in everything I undertake.

Education

Johnson St. High

High School Diploma

Saint Paul, Minnesota

Graduated June 1972

General Education

Southern New Hampshire University

Associated Degree

New Hampshire, Ohio

Graduated May 2001

Office Management and Criminal Justice

Employment History

Infinity Kennels

Office Manager

Rice Lake, Wisconsin

715-***-****

August 2017 – October 20, 2020

My position involves customer service, typing reports, data entry, administration assistant duties, billing and collections.

The reason for no longer working after October 20, 2020 is sadly due to the fact the owner has sold the business and retiring.

BRATS Bar and Grill

Owner/Operator

Ashland, Wisconsin

May 1999 – July 2018

All duties such as ordering, bookkeeping, hiring and general duties of running a business.

Skip Tracing International

Skip Tracer / Collection’s Manager

Lake Geneva, Wisconsin

June 1983 – January 1999

I would find people who skipped out on paying their bills. Once I made contact with the person I would work with them to come up with an agreeable plan to pay off what they owed that was comfortable with them and with my employer. Detailed record keeping of all calls and their out come. As for my other duties, I did the scheduling, hiring, and firing. I was in responsible for a team of 6 skip tracers and 6 collection agents. Over seeing that all contacts were made properly, and respectfully. If a problem arose I would work with that operator until everything had been worked out.

Ramsey County Services

Emergency Service Operator

Saint Paul, Minnesota

June 1971 – September 1986

I answered emergency calls and detirmed that nesseary steps that need to be taken and dispatched out the required help. Following through with the caller until the help arrived. Strict record keeping and filing procedures.

Hobbies & Interests

My hobbies are sewing, kniting, reading current events. And spending time with my family. I have been a girl scout troop leader for 22 years and enjoy interacting with the young girls and watching them to grow into productive young women.

Professional Skills

Typing: Expert

Bookkeeping: Advanced

Computers: Intermediate

Following Employment Procedures: Expert

Data Entry Intermediate

Administration Assistant Advanced

Record keeping Advanced

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