Tiffany A. Dickinson

**** **. ****'s bluff Rd s. Jacksonville, Florida 32224 904-***-****

ad4rkr@r.postjobfree.com

Highlights: • Strong ability to work with a minimum of supervision while maintaining high

standards for all work performed.

• History of concurrently directing multiple projects to successful completion through effective management and team collaboration.

• Efforts to model strong leadership, professional demeanor and an executive stature while executing the duties of my position.

• Advanced understanding of customer needs with diligent attention to detail results in superior customer service and high levels of client satisfaction.

Experience: Circle K Jacksonville, FL Lead Customer Service Representative 2017 - present

Successfully able to complete Assistant Manager duties if necessary. Worked with the store manager to operate the store. Managed and trained employees. Complete daily opening and closing functions. Manage inventory by placing purchase orders and stocking merchandise. Issued change, receipts, refunds, and credits due to customers. Assisted Subway customers and employees when necessary.

●Trained, managed, and supervised employees.

●Built and maintained relationships with wholesale vendors.

●Contributed to promotional activities in the store and off-site events.

High's Dairy Store Baltimore, MD Manager 1999 to 2008 Issued receipts, refunds, credits, and change due to customers. Monitored checkout stations to ensure that they had adequate cash available and that they were staffed appropriately. Answered customers' questions, and provided information on procedures and policies. Stocked shelves, and marked prices on shelves and items. Paid company bills by cash, vouchers, and checks. Processed merchandise returns and exchanges. Kept periodic balance sheets of amounts and numbers of transactions.

• Maintained high level of customer service in high -traffic store.

• During my ten years of employment with this company I earned increases in salary and responsibility.

• Sold more products than other employees on my shift.

Maryland Maid's Burtonsville, MD House Cleaning Service 2005 to 2008 Supervised and managed a team of women for a Maryland Maid service. Supervised five employees, scheduled work hours, resolved conflicts, and determined salaries. Successfully handled indoor, and outdoor cleaning services for Brian Billick, Kyle Boller, Todd Heap, Ray Lewis, and Jamal Lewis. Dusted and polished furniture and equipment. Replaced light bulbs. Prepared rooms for meetings, and arranged decorations, media equipment, and furniture for social and business functions. Observed precautions required to protect hotel and guest property, and reported damage, theft, and found articles to supervisors.

• Customer satisfaction rating of 90%.

• Received increases in salary and responsibility as a reward for contributions and hard work.

Education: Sparrows Point High School Sparrows Point, MD High School Diploma 2002