Customer Service Representative

Paulette Williams, A.A.S.

**** **** ******, **********, ** 44505

Home: 330-***-****/Cell: 330-***-****

***********@***.***

Qualifications Profile

A published book author

Computer skills including knowledge of Excel, Word, PowerPoint, and Publisher

Practical problem-solving, conflict resolution, and time management expertise and the ability to bring

people together to work toward a common goal

A steadfast self-starter with strong interpersonal skills and the ability to communicate quickly and

effectively with others using logic and reason to make critical decisions

Excellent communication skills

Proficient in office management

A resourceful team-oriented worker called upon by others to lead, organize, and manage various skills

Uses her natural creativity to make learning easy for adults as well as children

Professional Experience

Production Manager for Mahoning County Head Start Program

Duties-

1.Order food for breakfast, lunch, and snacks for 1700 Head Start and 500 After-school children

2.Calculate amounts of food for each meal for cooks

3.Supervised staff of 15.

4.Responsible for trucks, drivers, and delivery of food as well as maintenance on trucks

5.Schedule hours for each employee

6.Maintain employee’s hours

7.Meet with vendors for food orders

Coordinator of Food Service for the State of Ohio Correctional Facility (TCI)

Duties-

1. Supervised inmates in meal production for the general population of 1400

2. Controlled serving line to the general population for portion control

3. Taught Culinary Arts for 2 years

4. Have been Safe Serve certified four times by the State of Ohio

Kitchen Supervisor for Salvation Army of Mahoning County/Serv Safe Certified

Duties -

1. Order food for a daily count of 250 plus lunches for adult participants

2. Calculate amounts for each food item in the meal

3. Maintained a staff

4. Created and managed the following reports

a. Daily count of participants, ethnicity, zip code area, gender

b.Created & developed monthly menus

c.Complete daily production reports with the cost of all menu item

d.Complete monthly report of meal costs, total participants, single meal breakdown, and total cost

e.All reports turned in weekly

f.All reports turned in with a monthly balance

Skliis

Adobe Photoshop, 1 Year

Communication Skills, Over 30 Years

Culinary Experience, 30 Years

Customer Service

Documentation Review

Editing 3 Years

Journalism

Microsoft Office, 12 Years

Organizational Skills, 25 Years

Proofreading

Research

Retail sales, 5 Years

Typing

Writing Skills

Entrepreneur/creator of Paulz House, a home-based printing and publication business

Administrative Assistant for Marque Estates

Public speaker - Motivational

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