JAMES PARMER JR.

ACCOMPLISHMENTS

Learn to win HUDL 1 coaching clinics

(09/2019-09/2021)

First Aid, Health and Safety certification

(09/2019)

National Defense Service Medal (1991)

Southwest Asia service medal with 2

bronze stars (1991)

Kuwaiti Liberation Medal (1991)

SKILLS

• Offensive strategies

• Defensive strategies

• Tactical expertise

• Scouting opponents

• Highly Motivated

• Team Player

• Excellent communication skills

• Strong Leadership

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to keeping payroll operations compliant with regulations. Proficient in processing garnishments, calculating leave and applying deductions. Excellent problem-solving, report writing and recordkeeping abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

WORK HISTORY

August 2018 - November 2021

Assistant Head Football Coach Mount View High School, Thorndike, ME November 2007 - December 2009

Customer Service Representative Washington Mutual Bank, Call Center, Jacksonville, FL

August 2007 - January 2009

Supervisor of Operations SAFE Management Of Florida, Jacksonville, FL February 2005 - December 2007

Event Coordinator PRI Productions, Jacksonville, FL Established strong team culture and values to promote teamwork, discipline and sportsmanship.

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• Instilled discipline and principles of good sportsmanship in players. Worked with offensive and defensive coaches to develop cohesive football program.

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Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.

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Implemented exercise programs and training strategies to bolster individual and team performance.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Streamlined call center processes for improved efficiency and reduced wait times.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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Resolved customer complaints while prioritizing customer satisfaction and loyalty.

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Took ownership of customer issues and followed problems through to resolution.

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Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

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• Supervised ticketing and ushering services.

• Coordinated schedules and timelines for events.

CONTACT

Waterville, ME 04901

561-***-****

ad4rjq@r.postjobfree.com

Bold Profile

February 2004 - November 2007

Customer Service, Finance Manager National Auto Finance/NAFI, Jacksonville, FL

June 1987 - July 1992

Intelligence Analyst United States Army, 224th Military Intelligence Battalion

• Managed event logistics and operations.

• Brainstormed and implemented creative event concepts and themes. Managed administrative logistics of events planning, event booking, and event promotions.

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Enhanced budget management by implementing expense tracking and cost reduction strategies.

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Developed comprehensive financial reports for executive decision- making support.

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Improved financial forecasting accuracy, utilizing advanced analytical models.

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Mentored junior finance staff, fostering professional development and strong team dynamics.

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Improved overall financial reporting by streamlining control processes and reporting structures.

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Produced multi-source intelligence reports and products for different agency customers.

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Assisted in creating high-level intelligence briefs for senior-level personnel.

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Analyzed open-source intelligence data to identify potential threats and vulnerabilities.

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Created useful and timely intelligence products to support field operations.

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EDUCATION

May 2023

Masters of Education/Sports Administration Sports Studies University of Miami, Miami, FL

May 2005

Bachelor of Science Legal Assistant

Jones College - Jacksonville, Jacksonville, FL

June 1988

High School Diploma

Sandalwood High School, Jacksonville, FL

• Extracurricular Activities: Fellowship Christian Athletes (1983-1988)

• Kiwannis Educated Youth 1982-1988

• Big brothers/Big sisters 1992-2002

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