ISABEL AYALA 805-***-****

LINKEDIN.COM/ISABELSAYALA

EXPERIENCE

Account Manager, Supporter Ticketing January 2022 – Present ANGEL CITY FOOTBALL CLUB, Santa Monica, CA

● Build relationships & provide best-in-class service to 900+ Supporter Season Ticket Holders

● Manage payment plan updates, group sales, & group experience requests for clients

● Perform game day responsibilities including in-person touchpoints & ticket resolutions

● Created 5-Year Supporerter Growth Plan & implemented in-house sustainability awareness Street Team Member / Community Department Assistant March 2021 – December 2021 ANGEL CITY FOOTBALL CLUB, Los Angeles, CA

● Assisted with virtual coordination/scheduling of 20 staff, bi-lingual communication & lead execution of 150+ community events (in tri-county area) including youth clinics, food distribution events, & promotional activations while building brand awareness & cultivating relationships

● Assisted Manager, Community in engaging & recruiting talented candidate for team position with focus on candidates from communities representing sports, coaching & leadership Fitness Operations Coordinator September 2016 – May 2019 STUDENT RECREATION CENTER, UNIVERSITY STUDENT UNION,Northridge, CA

*Promoted from Fitness Supervisor in 2017

● Oversaw recruiting, hiring, training, payroll & scheduling of 24 student fitness assistant staff

● Tracked & managed all human resources topics & updates via HRIS System (HIPAA Compliant)

● Managed fitness area operational elements: budget management, inventory & maintenance projects, department calendar management, feedback consolidation, & risk assessment, Standard Operating Procedures Manual updates, interdepartmental communication, & staff training Volunteer Programming Coordinator February 2015 - May 2019 CAMP MATADOR, OUTDOOR ADVENTURES, ASSOCIATED STUDENTS, Northridge, CA

*Promoted from Facilitator in 2018

● Coordinated logistics & programming for outdoor collegiate outdoor camp operations

● Assisted with volunteer (counselor/facilitator) interview scheduling, preparation, & execution

● Oversaw onboarding training & camp logistics for participants & staff. EDUCATION

M.S. Recreation + Sports Management - May 2021

California State University, Northridge

- Associated Students Scholarship Recipient

- Scholarship for Creative Community Endeavour

B.S. Business Management - May 2016

California State University, Northridge

- Leadership Honors

- Minor: Finance

RELATED EXPERIENCE

Founding Member, January 2020 - Present

Coastal Keepers (Environmental Justice Group)

Salesforce & Microsoft software experience

6+ years of people + workforce management