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Delivery Driver Customer Service

Location:
Charlotte, NC
Posted:
April 03, 2024

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Resume:

Rashelle Leftwich

Charlotte, NC *****

ad4rhf@r.postjobfree.com

+1-980-***-****

OBJECTIVE: To obtain employment that utilizes the skills I possess. Authorized to work in the US for any employer

Work Experience

FedEx Delivery Driver

FedEx Express - Pineville, NC

December 2022 to Present

• Operates company vehicles and provide courteous and efficient delivery and pick up of packages; to check shipments for conformance to FedEx features of service.

• Provides coverage for all assigned routes within the station's service area.

• Provides related customer service functions.

Delivery Driver

Foster-Caviness Foodservice - Charlotte, NC

March 2021 to Present

• Communicating with dispatch about pick-up and delivery times, delivery locations, and potential traffic issues that may delay the driver’s progress.

• Ensuring that packages are properly stored in the truck’s cargo area to prevent damage during transport

• Following federal regulations regarding fuel efficiency, vehicle maintenance, and safe driving practices.

• Transporting packages using a commercial truck that is specially designed to carry large freight loads over long distances

• Monitoring weather conditions to ensure safe driving conditions

• Maintaining records of deliveries made and time spent on duty

• Performing pre-delivery inspection of packages to ensure that they are properly labeled and undamaged.

• Delivering packages to the recipients door or workplace by foot or automobile.

• Communicating with customers to provide status updates on deliveries. FedEx Driver

FedEx Ground - Fort Mill, SC

November 2020 to April 2023

• Communicating with dispatch about pick-up and delivery times, delivery locations, and potential traffic issues that may delay the driver’s progress

• Ensuring that packages are properly stored in the truck’s cargo area to prevent damage during transport

• Following federal regulations regarding fuel efficiency, vehicle maintenance, and safe driving practices

• Transporting packages using a commercial truck that is specially designed to carry large freight loads over long distances

• Monitoring weather conditions to ensure safe driving conditions

• Maintaining records of deliveries made and time spent on duty

• Performing pre-delivery inspection of packages to ensure that they are properly labeled and undamaged

• Delivering packages to the recipients door or workplace by foot or automobile

• Communicating with customers to provide status updates on deliveries Delivery Route Driver/Warehouse

Mygrant Glass - Charlotte, NC

October 2016 to November 2021

• A blend of warehouse and delivery driver tasks daily

• Clean, inspect and load products onto our delivery trucks

• Deliver products to our end customers on scheduled delivery routes

• Operate route delivery I Pads

• Pick up customer product returns

• Retrieve products customer orders

• Process customer orders for onsite pick up

Customer Service Representative

iQor - Charlotte, NC

January 2011 to October 2016

• Handling inbound customer service calls.

• Processing inbound sales calls.

• Taking inbound or placing outbound collections calls.

• Answering technical support inquiries via incoming calls, chat or email.

• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.

• Performing other duties as assigned.

Inventory Clerk

Accurate Inventory - Charlotte, NC

November 2008 to February 2012

• Responsible for ensuring all materials and products are accurate and inspected.

• Assisted in the quality assurance portion, and completed manifests for outgoing merchandise.

(Volunteer Work) Dietary Aide

Charlotte Rescue Mission - Charlotte, NC

June 2007 to July 2007

● Prepared and served various types of food, desserts and beverages for cafeteria.

● Assists in the handling of incoming supplies and material. Stock serving line and/or storage areas.

● Maintain ample supply of dishware and utensils in serving area remove/return empty items to appropriate kitchen area.

(Volunteer Work) Customer Service Assistant/Direct Care Assistant Lutheran Family Services - Charlotte, NC

September 2006 to October 2006

● Assisted staff in the reception area, answered multi-line telephone system

● Directed visitors to appropriate areas throughout the recreation center

● Cleaned multi-purpose rooms for program

● Responsible for observing and applying enrichment program.

● Assisted with record of children's growth, development and behavior.

● Responsible for preparing play and learning materials to set up children's environment.

● Supervised children's play with making sure of their safety.

● Help children with daily routines such as dressing, toileting, eating and sleeping.

● Also responsible for preparing meals and snacks.

● Maintained environment very clean, appealing and safe.

● Responsible for various other duties as assigned Education

High school diploma in General Academics

Central Piedmont Community College - Charlotte, NC August 2011 to May 2012

Skills

• Focused

• Dependable

• Works adequately with limited supervision

• Stocking/Re-Stocking

• Warehouse Training

• Concierge Service

• Punctual

• Willing to learn new tasks

• Material Handling/Forklift Operations

• Customer Service

• Person Centered TRAINING

• Dietary Aide

• General Computer Use

• Loyal

• Reliable

• Communicates well

• Works well in a TEAM environment

• Box truck

• Van driver

• Delivery driver experience

• Warehouse experience

• Driving

• Load & unload

• Route driving

• Forklift

• Communication skills

• Courier

• Driving

• Forklift

• Customer service

• Technical Support

• Meal Preparation

• Order Picking

• Inside Sales

Certifications and Licenses

Driver's License

Forklift Certification



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