Customer Service Representative
Resume:
KRISTINA L. RHODES
GIBSONTON, FL
**********@*****.***
SUMMARY
A responsible, hard-working, stay at home mom for 3 children eager to return to the workforce. Organized and Self-motivated psychology undergraduate, strongly determined to obtain a career balancing company goals while helping my communication skills and networking skills grow. Dedicated, hardworking, team-oriented, and aggressive problem solver who motivates others, consistently exceeds goals, and works well under pressure, Excellent people skills. Self-starter and full of energy. Versatile with an array of education for any challenge. Have an ability to learn quickly Strong organizational skills; and follow up skills; ability to effectively multi-task and prioritize workflow environment. Ability to work well independently as well as part of a team to achieve goals.
EXPERIENCE
Amazon fulfillment Center – 2021--2023
Inventory packer
Safety cautious
Learned Rodeo software to issue Inventory to customers
HOUSEWIFE/STAY AT HOME MOM/STUDENT 2004 to CURRENT
Self-Motivated
maintain a clean and safe environment
Work well without supervision
Great Housekeeping Skills.
Possess reliable transportation
100% attendance. I have not called in sick or been tardy to any scheduled appointments.
Able to multitask multiple projects at one time, resulting in smooth operation
Calm under pressure.
24-hour caregiver.
Time Management
Problem Solver
Quick Learner
Work well with others
Sports involvement
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GTE Federal Credit Union, 2007-2008
Customer Service Representative
Assisted estimated 20-25 customers each hour and remained posed and professional even in high-stress situations and when dealing with irate individuals.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Assisted up 20 customers per day with setting up or closing accounts and signing up for new services.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
Checked amount details and fraud markers for transaction papers such as checks and money orders
Monitored customer behaviors and upheld strict protocols to prevent theft of assets
Great Bay Investment LLC, 2004-2007
Property Manager
Ensure the smooth running of our community. Overseeing all operations including maintenance, capital improvements, collections evictions, vacancy anticipation, lease renewals, service contracts.
Providing superior customer service and communication to our residents
Ensured that the property and lease files are properly maintained and kept up to date in accordance with company policy
Prepared and maintain appropriate tenant lease files, records, correspondence and file notes
Assisted with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures
EDUCATION
Hillsborough Community College,2011- current
39 credit hours, GPA 3.0
COMPUTER SKILLS
Word, Access, excel and various internet applications
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