Marlen Panchigar

Customer Service Specialist/Administrator

Customer service professional with over 8 years of strong experience in performing customer relations and telephone customer service, including sales support, customer support and customer care. Possess knowledge of customer service concepts such as client relations, stakeholder relations, strong communications, office administrations, research, data entry and conflict resolution with a positive attitude and attention to detail.

Marlengarfias91@gmail.com 773-***-**** Glenview, IL EDUCATION

Cosmetology

Pivot Point

08/2011 - 07/2012, Chicago, IL

High School

Amundsen High School

09/2005 - 06/2009, Chicago, IL

WORK EXPERIENCE

Administrator

Swedish Covenant Hospital

01/2014 - 08/2022, Chicago, IL

Delivered highly rated patient satisfaction KPI to client and healthcare partners

Efficiently schedule patient appointments in alignment with doctors availability, optimizing workflow

Proficient in data base management ensuring accurate and up to date record keeping

Proactively monitor and addresses office supply shortages, maintaining operational continuity

Skilled in handling incoming calls and communications, quickly resolving office-related issues

Contributes of a clean and organized office environment, enhancing patient and staff experience

Actively participates in meetings and conferences, staying informed on industry practices

Administrator

Car Care Specialist

08/2011 - 01/2014, Chicago, IL

Inspection of inventory over 5k to ensure no damages are found

Assisted in payroll disbursement

Reduce the time of inventory management by having records in place

Implement creative ideas for efficient work flow

Apply strong communication skills to provide great customer service

SKILLS

Client relations Conflict Resolution

Detail Oriented Multi-tasking

Administrative Support

CERTIFICATES

Cosmetology (07/2012)

LANGUAGES

English

Full Professional Proficiency

Spanish

Full Professional Proficiency

TECHINICAL

Microsoft Office Windows/Mac

Achievements/Tasks

Achievements/Tasks