Data Center Support Technician

MARK HAMPSTEAD

*** ** *** ****** *** ***, Fort Lauderdale, FL 33304 · 732-***-****

**********@*****.***

Summary

Data Center Support, Network Support, Cloud Support, Trade Floor Support Technician

Cisco Network Design, Telecommunications Industry knowledge, Internet Concepts,, Internet Fundamentals, VOIP, IP routing and Switching, LAN/WAN communications, WAN Technologies, TCP/IP Administration. Push OS Images on servers.

Qualifications

Hardware

Cisco Routers, Cisco Switches, Nexus (2k, 5k, 7k) Cisco VOIP Phones (7920, 7906 & 7960). Access Points (APs), Wireless Controllers, FSX cards, AIM-CUE modules, Vwics, Hubs, POS, Servers, UTP cable, RG-58 cable, RG6, RJ-45 converters, and Cat.6 cable. GBIC IDE and SCSI controllers and hard drives, Fiber, OM2, OM3, OM4, GBICs, NIC, MSAU, DSU, MUX, MOD taps, RJ45,, Patch Panels, Printers, Scanners, NetAPP, Hitachi, 3PAR, FLUKE tester, Network General Sniffer. Dell, HP, IBM, APPLE.

Software

· AWS/ VPC/ CloudFormation/CloudFront/S3/EC2/RDS/Route53 ·AZURE · Linux · HTML UNIX /Ubuntu · CISCO Call Manager· Cisco IOS · Windows server Enterprise R2 · Windows 2000+ · Microsoft Office 2000+ · Qualys Security Scan· WinCheck-It · · MathCAD · JIRA ·OSI· OSPF· BGP · EIGRP· RIPv2 · RADIUS· WPA2· Wireless protocols 802.11 a/b/g/n/ac · VLSM· Remedy· Service Now (SNOW)· ORION·

Certifications

· Series 25 Certificate · Cisco Certified Network Administrator (CCNA)x · Cisco Certified Voice Professional (CCVP)x

Recent Experience

1/2022-

Present

10/2015

-12/2022

10/2014

To

10/2015

06/2008

To

10/2014

01/2008

To

06/08

06/2007

To

12/2007

01/2006

To

02/2006

05/2005

To

02/2007

07/2001

To

07/2004

08/2000

To

05/2001

Broward County Court 17th district. (Fort Lauderdale FL) Systems Technician II.

o LAN/WAN/WLan support.

o End user support, helpdesk support

o Troubleshoot Hardware, perform upgrades and installations.

oPC repair and Mobile phone Support.

oRack And Stack

BT America. (Novartis East Hanover, NJ //Nestle USA and Canada) Data Center Support / Network Technician.

oSupport All Data center activities and Projects.

oRack And Stack, Cabling including Fiber Optics.

oSupport and manage connectivity for campus wide users on Wireless LAN, VLANs, and VoIP.

oAssist in incident management including problem resolution and tracking problems.

oResponsible for configuring, upgrading & downgrading switches IOS, port labeling.

oTroubleshoot all network devices including wireless AP’s and Nexus (2k, 5k, and 7k.)

oWork close with Data Center Novartis SME’s and clients with design, location, Rack & Stack data center equipment.

oManaged SAN project upgrade, installed 800+ circuits successfully. Utilize Cisco Prime, Sniffers, and lasers.

oCreate Add Move Changes, and Task Via Service Now (SNOW).

Pfizer Inc. Somerset, NJ (Contract w/ Peak Technologies.) Data Center Support Technician.

oData Center Support.

oActivate ports assign to Vlan groups.

oRack & Stack

oTape Management & Monitor Ticket queue

Dow Jones. Princeton, NJ. (Contract w/ SourceOne~6/8/08 & HCL)- Senior Data Center Support Analyst.

oManage Projects submitted to Data Center. Upgrade device with latest code Cisco IOS.

oData Center & Network Support, Standard cable/Fiber and power management.

oStage/prep/load servers with UNIX, Linux or Windows OS for Production & Development.

oTrain New/Junior Employees. Replace server switch and router hardware parts.

oManage Network Equipment room, staging room, order all data center equipment and supplies through PeopleSoft.

oLiaison with Technical Vendors. Process new devices by Registration and Decommission expired devices.

oWork with Network Operations to troubleshoot, fix and resolve trouble tickets.

AT&T. Piscataway, NJ. Business VoIP Order Manager.

oHost conference calls to conduct Technical Interview with Customer and PBX vendors.

oAssist customers in provisioning VoIP Test and Turn-up Support.

oManage VoIP projects, Isolate and resolve issues via various operating systems.

oRemote access via POTS lines to configure Cisco router Dial Peer configurations.

oDirect Onsite technicians on T1 extensions and pin-outs. Project Management

Technisource Inc. Frisco, TX. Field Engineer.

o LAN/WAN Connectivity Testing.

oUpgraded and configure Cisco 3745 with Aim cue, memory, FSX cards and PRI CSU/DSU wic cards.

oInstalled, configured, and test Cisco VOIP phones.

oSurvey site and detailed documentation of testing results.

oExtend demarks, design and build circuit for data centers

Intellys Inc. Coppell, TX. Field Engineer.

oLAN/WAN Connectivity Equipment setup.

oWorked with NOC to Troubleshooting, and restore LAN connectivity in a wireless Topology

oJupiner wireless Router and Switch Install and configuration

oImplement Various Cabling concepts.

Red River Technology. Coppell, TX. Field Technician.

o LAN/WAN Connectivity Equipment Testing and setup.

oConfigure Microsoft OS and proprietary software. Cisco Router and Switch configuration and Management.

oISDN for T1 backup

oInstall Cisco Wireless AP device

Info Source Consulting Inc. Piscataway, NJ. Jr. WAN Engineer.

oWAN setup, Troubleshoot, and restored WAN connectivity

oCisco Router and Switch configuration and Management.

oImplemented almost all IP routing Protocols Via scripts such as OSPF, RIP, EIGRP, IGRP IPX RIP to support WAN

Carib International Inc. Edison, NJ. Network Installer

oWAN setup, Troubleshooting, and restore WAN connectivity

oConfigured Cisco Router series 2300/2600/4500 and Cisco Catalyst Switch series 1900/3550

oInstalled routers, hubs, proxy server and VPN.

oPIX Firewall configuration and Troubleshooting, Cat 5 Cabling.

Other Experience

SunGard Global Services LLC. New York, NY- Assistant Technical Manager (2000-2001)

SIAC, Brooklyn, NY –Communication Technician II /Trade Floor Support (1999-2000)

United Nations/UNDP, New York, NY- IMIS Technical Specialist (1999-2000)

St. Peters Medical Center, New Brunswick, NJ - Physics Technician (1993-1998)

New Jersey Turnpike Authority, Hightstown, NJ - Data Entry Clerk (1992-1993)

Biotherapeutics, Inc. Family Practice, Woodbridge, NJ – Senior Medical Technician (1991 – 1992)

· Jacob Engineering Co., Mountainside, NJ - Reproduction Specialist (1988 - 1989)

· IBM, Dayton, NJ - Administrative Specialist (1987 – 1988)

· United States Navy - Airman Aviation Electronics (1984 – 1988)

Education

AVTECH Institute of Technology, Piscataway, NJ

Cisco Certified Network Administrator (CCNA)

UNITEK COLLEGE, Fremont, CA

Cisco Certified Voice Professional (CCVP) x

NYSE, New York, NY

Trading Assistant certificate (SERIES 25) September, 2000

The Chubb Institute, North Brunswick, NJ

Certificate, Network Engineering and Data Communications. November, 1998

New Jersey Institute of Technology, Newark, NJ

Electrical Engineering

Contact this candidate