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Sales Manager Customer Service

Location:
Tracy, CA
Salary:
90000
Posted:
April 03, 2024

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Resume:

Myint Eindra Swe

**** ***** ******* **** *****, CA 95377 • 510-***-**** • ad4rfv@r.postjobfree.com

SUMMARY

Highly driven Store and Sales Manager with over fifteen years of management experience. Proficient at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, strategizing, and developing team members to drive profitability in a highly competitive environment. SKILLS

● Store operations oversight including opening and closing procedures and balancing P&L by ensuring maximizing sales potential

● Employee supervision and motivation as well as training and recruiting

● Implementing new strategies for increasing sales by collaborating with team on effective sale strategies

● Monitoring internal and external customer satisfaction EDUCATION AND TRAINING

Some College (No Degree): Business Management

Heald College - Central Administrative Office — Hayward, California WORK EXPERIENCE

05/2021 to 03/2023 Sales Manager

Shane Co. — San Mateo, California

● Managed Sales Team consisting of 12-14 associates.

● Strategizing daily and weekly tasks with other management teams to maximize revenue while keeping team morale high.

● Assist team with sales, customer service, finance, and product.

● Implemented strategies and training for continuous growth for the team and the company.

● Co-hire and interview potential team members.

10/2014 to 05/21 Store Manager

KAV Management Inc./Valliani Jewelers — San Bruno, California

● Improved store status by implementing process improvement and identifying performance gaps for corrective action.

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● Resolved customer problems by investigating issues, answering questions, and building rapport.

● Delivered excellent customer survive and adhered to standard practices to maximize sales and minimize shrinkage.

06/2003 TO 07/2013 Store Manager

Signet Jewelers/Kay Jewelers — San Jose, California

● Strengthened workflow productivity by hiring, managing, and developing top talent.

● Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

● Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

REFERENCES:

Brittany Roberts, Director of Shane Co. for CA, 503-***-**** Nicholette Williams, District Manager for Signet/Kay Jewelers, 808-***-****



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