Call Center Front Desk

Profile

Customer focused professional with several years experience in

financial services; including health savings accounts, linked brokerage accounts, mortgage accounts

Experience

• HSA Bank, Milwaukee, WI; Call center team leader 2016 - present

• Chase Bank. Milwaukee, WI; Loan processor 2015-2016

• Wells Fargo, Milwaukee, WI; Mortgage call center 2012-2015

• US Bank, Cedarburg, WI; Personal/business banker 2008-2011

• Vestica Health Care, Mequon, Wi; Provider services 2005-2008 Education

Lawrence University, Appleton, Wisconsin, BA

Skills

• Managing call center team; monitoring calls and providing skill-building feedback to teammates

• Communicating company goals and policies to teammates

• Resolving successfully customer complaints

• Conducting training and feedback sessions

CHRISTOPHER KLEIBEL

262-***-**** ************@***.*** Cedarburg, WI 53012

Contact this candidate