Kelly Piasecki

I only have an associates degree but I have many years of experience and I am a very quick learner, and a super hard worker.

Lake Linden, MI 49945

ad4reu@r.postjobfree.com

906-***-****

A fulfilling position in Customer Service.

Work Experience

Database Team Leader/Senior Applications Analyst/Solutions Analyst II CMHC Systems/Netsmart Technologies - Dublin, OH

January 1999 to Present

Supervise a computer support team of 10 people.

Troubleshoot and resolve software/database issues (Unix O/S) Help implement/test/support new products.

Support/Troubleshoot Avatar Software including SQL/ODBC, Java, Cache, Middleware and ECP servers. CMHC System Manager/MIS Assistant

Western UP District Health Dept. - Hancock, MI

January 1993 to December 1999

Implement a new software system, including the general ledger, payroll, accounts payable, purchase orders and billing functions.

Streamline and document data entry forms and procedures (COBOL Reports). Facilitate team meetings and provide training for all staff members. Receptionist/Business Relations Analyst

Electronic Data Systems (EDS) - Troy, MI

January 1989 to December 1993

Answer 800 lines at the Customer Support Center.

Create reports and documents using Multi-mate and Lotus Troubleshoot all Dealer line software, hardware and communication functions on AS400 and System 36 platforms.

Beta test new products.

Education

Associate Degree in Applied Business

Gogebic Community College - Ironwood, MI

1986 to 1988

Skills

• Considerable knowledge and experience with troubleshooting and supporting computer software. Great communication and public contact skills. Excellent organization skills and work ethic. Over 33 years of customer support experience.

• COBOL

• SQL

• Middleware

• Java

• Jira

• User Interface (UI)

• Business Analysis

• MySQL

• Microsoft SQL Server

• Test Cases

Certifications and Licenses

CMHC

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