Nidhi Shantha Kumar

ad4re9@r.postjobfree.com +1-520-***-**** www.linkedin.com/in/nidhi-shantha-kumar SUMMARY

Experienced in Data Analysis with a solid foundation in Business Analysis, Business Intelligence, Data Modeling, Data Analytical tools including ETL processes, and Project Management skills using agile methodologies. Committed to developing innovative solutions in fast-paced, data-driven roles, with a focus on product quality and industry trends emphasizing analytical decision-making, teamwork, attention to detail, stakeholder engagement, and continuous learning, ideal for using data and metrics to draw business data insights. EDUCATION

University of Arizona Tucson, Arizona Aug 2022 – Dec 2023 Master of Science in Management Information Systems Bangalore University Bangalore, India Aug 2015 – Jul 2019 Bachelor of Engineering in Information Science and Engineering SKILLS

Programming Languages: Python (Pandas), R

Database: SQL Server, MySQL

Technology: Tableau, JIRA, Microsoft Office, MS Excel (VBA, pivot tables, array functions, power pivots, etc.), Power BI, Visio, Git, Jenkins, Visual Studio, Confluence, Bitbucket, RapidMiner, Shell Script, SQL Developer, Slack, Google Analytics, PowerShell WORK EXPERIENCE

Software Quality Assurance Engineer Oracle India Private Limited India Jul 2019 - Jul 2022

• Provided support in designing test plans and test scenarios by collaborating with diverse cross-functional teams globally

• Led a team to test various MySQL connector drivers, effectively utilizing JIRA artifacts of all user stories to oversee tasks

• Optimized testing by 85%, implementing detailed structured and ad-hoc test cases and scenarios by requirements gathering

• Reduced errors in the testing process by documentation of the procedures involved in every development phase by 95%

• Monitored, and reported on project challenges and key deliverables, achieving quality standards ahead of deadlines Business Consultant HealthCare Organization Arizona Feb 2023 – April 2023

• Developed a cost vs. savings matrix by data gathering and created a business analytics roadmap using data analysis tools, leading to 40% process improvements in device management and support

• Utilized Tableau, Excel, and SQL to analyze data, visualize insights, and work on communicating insights to stakeholders

• Crafted and delivered executive briefings, and reports, and presented insights employing storytelling techniques to effectively communicate key findings to the leadership team and executive-level stakeholders Database Support Analyst University of Arizona Arizona March 2023 – Dec 2023

• Leveraged Smartsheet to collect, extract, and update data in the database, ensuring data accuracy and relevance

• Coordinated the creation of forms with various logical structures to gather feedback from stakeholders, facilitating database improvement processes systematically by 75% and generating monthly reports offering valuable insights to Stakeholders ACADEMIC EXPERIENCE

Business Analyst Business Communication Project Tools: Excel, Tableau

• Performed comprehensive stakeholder analysis, evaluating costs and risk mitigation to refine business data requirements

• Transformed marketing data and metrics into a compelling story to draw business insights using Excel and Tableau Data Analyst Data Visualization – HealthCare Customer Experience Management Tools: Excel, SQL, Python, PowerBI

• Analyzed 1GB of healthcare data, and transformed data insights into interactive Key Performance Indicators(KPI) Tableau dashboards correlating patient satisfaction with hospital performance, leading to a 20% quality improvement in care quality

• Utilized Excel Spreadsheet functionalities and SQL for comprehensive data preprocessing and cleansing of complex datasets, ensuring 99.5% data integrity, enabling reliable healthcare quality insights Data Analyst Predicting Airline Passenger Satisfaction Tools: R, Excel

• Analyzed the Airline Business process by gathering business requirements to understand the problem statement; conducted exploratory data analysis (EDA) on data and clearly articulated actionable insights from data sets

• Presented unique observations about end-to-end user behavior and recommendations from querying, using statistical modeling, different Machine learning predictive models, forecasting models, and quantitative analysis using R Oracle Database Administrator Graduate Research Assistant Tools: Oracle DB, Python

• Developed SQL queries and Python scripts to automate the Oracle accounts creation and migration process, which resulted in a significant reduction of 4 hours of manual work and enforced Data governance protocols to maintain data integrity

• Handled technical tickets with SQL-based solutions, delivering efficient customer support and ensuring seamless operations LEADERSHIP

Gradvine Mentor Orchestrating customized strategic plans, independently guiding students toward their academic and career goals by leveraging strong problem-solving, interpersonal, and communication skills. Demonstrating efficiency in workload organization and time management to ensure a productive mentoring environment, tailored to the needs and priorities of students.

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