Jennifer Melendez

e-mail: ad4rdg@r.postjobfree.com

Phone: 480-***-****

Key Qualifications

● Ability to communicate, read, and write effectively to others in English and Spanish by phone, in person, and in a one-to-one setting

● Multitasking

● Solid attention to detail

● Customer Service principles and techniques

● Effective interviewing skills

● Ability to maintain confidentiality of records and information

● Experienced in producing documentation with clearly organized thoughts using proper sentence construction, punctuation, and grammar Work History

EUROPEAN WAX CENTER

march 2023 - current job

GUEST SERVICE ASSOCIATE

● Responsible for all opening and closing procedures of the center.

● Responsible for managing the flow of guests in and out of the center and assisting with questions as needed.

● Responsible for managing the Reservation Book regarding the guest's requests and associate's availability.

● Responsible for taking inventory and prepping for meetings Responsible for checking their schedule on a weekly basis.

● Responsible for arriving to work on time wearing the appropriate dress code and name tag.

● Responsible for following all corporate policies and procedures.

● Ability to communicate effectively through written and verbal interactions.

● Ability to learn and operate a POS system and booking reservations also meetings KinderCare

October 2022 – February 2023

Teacher Assistant

● Led classroom activities for toddlers and preschoolers.

● Assist infant teachers with nap time routines.

● Help children during lunch time, including cleanup.

● Assist with potty training for 2-year-old children.

● Arrange special guests for holidays and parent days.

● Train new daycare assistants on health and safety standards.

● Clean the classroom each day to ensure it was up to safety standards.

● Maintain play equipment and scheduled repairs when necessary.

● Guide children through daily learning activities. CVS Pharmacy

July 2022 – October 2022

Shift Leader Manager

● Open and Closed store.

● Trained and coached staff to ensure maximum performance within the store.

● Operated office equipment including copy machine, cash register, credit card terminal, and telephone.

Work History

● Answer customers' inquiries on store products, procedures, and policies.

● Led Service Desk in handling returns, exchanges, and customer complaints.

● Order store supplies and products.

● Sort, and organize supplies numerically, alphabetically, or by other predetermined classification according to established procedures.

● Complete daily store reports.

● Maintain cleanliness of the lobby area, restroom, and parking lot. Walgreens Pharmacy

July 2021 – February 2022

Shift Leader Manager

● Manage the operations of the store and pharmacy which includes opening, closing, and changing shifts, delegation of tasks, and the schedule of team members.

● Analyze and monitor the customer service provided by the members of the team.

● Greet customers and pharmacy patients.

● Resolve customer complaints and help respond to their special needs.

● Supervise the control of the store money, which includes register counts, safe deposits, exchanges, bookkeeping including invoices, and cash reports.

● Analyze inventory levels through ordering, keeping, and liquidating stock, anticipating seasonal changes and fast selling items.

● Ensured total compliance with all corporate policies and employment laws. Education:

Phoenix Union Digital Academy

Computer and Equipment Skills:

Microsoft Word, Excel, Power Point, Internet, Fax machine, Copier/Scanner Machine and Telephone pos system and appointment book

Contact this candidate