Clare Jen

214-***-**** • ad4rce@r.postjobfree.com

https://www.linkedin.com/in/clare-jen-csm-ssm-cspo-icp-atf-cal-o-cal-e-66523b1a7/

CSM SSM CSPO ICP-ATF

SUMMARY

Committed, and collaborative servant leader with experience of over 5 years of successfully managing development teams transitioning from Waterfall to Agile methodology. I support and mentor teams and organizations in building their Agile platform and implement Agile solutions to their business challenges while delivering value and unlocking their full potentials in achieving desired organizational goals and objectives. My passion is to train, and mentor teams, product owners and leaders on how to adopt an agile mindset which brings dependability, and clarity. I am an analytical thinker and skilled communicator with outstanding conflict resolution and facilitation skills. I bring enthusiasm where there's pressure while applying myself in a rapidly evolving and dynamic environment.

SKILLS

●Training, Coaching, and mentoring

●Leadership and Customer focused

●Design and System Thinking

●Agile Methodologies (SAFe, Scrum, Scrumban, Kanban, Test Driven Development (TDD), Behavioral Driven Development (BDD), Extreme Programming (XP))

●Jira and Confluence

●System Development Life Cycle (SDLC)

●Release Planning

●Continuous improvements

●Project Management

●Facilitation

●Lean-Agile

●Continuous Integration and Continuous Development (CI/CD)

Excellent interpersonal/communication skills

EXPERIENCE

Alliant Insurance Services Aug 2022 - March 2024

Sr Scrum Master

• Coaching the team on the value of the scrum framework using XP techniques to produce value-driven product development.

• Facilitating effective working sessions and team events such as roadmap creation, release planning and scrum ceremonies.

• Coaching the team on effective daily stand-up meetings focused on attaining the sprint goal.

• Facilitating focused team retrospectives aimed at helping the team identify opportunities for improvement with a plan of action.

• Coaching the product owners on best practices for managing stakeholder relationships, as well as maintaining and organizing an effective product backlog.

• Coaching the product owner and the team on writing effective user stories and estimating stories effectively working software every sprint.

• Coaching and facilitating the definition of done negotiations to enable higher product quality through XP practices

• Coaching the teams on the application of the Agile principles and providing guidance on correcting anti-patterns and issues made visible by the scrum framework.

• Facilitating team building activities and conflict resolution to improve team collaboration and effectiveness.

• Assessing the scrum maturity of the team and organization to coach the team and organization to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

• Conducting one-on-one conversations with team members focused on building trust, identifying coaching opportunities, and improving overall team morale.

• Coaching the team on identify impediments that may impact the team

• Helping the team remove impediments impacting the team, including elevating awareness of any organizational impediments discovered in the process. Ensure contributing causes, triggers, and knowledge gaps are effectively identified and addressed.

• Actively participating in scrum of scrums to identify opportunities for improvement across the scrum teams and company

NTT DATA Services Sep 2021 - Apr 2022

Scrum Master

• Coached development teams through Agile transformation by training teams on Scrum framework and processes

• Facilitated the Scrum Ceremonies – Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and decision-making processes.

• Provided trainings to Product Owners on Agile best practices and ensured teams followed Scrum Processes

• Coached in creating sustainable agility at the organization level by facilitating Agile Communities of Practice (COPs) biweekly

• Observed and coached Agile teams through feedbacks and recommendations for teams to become self-organized and high-performance teams

• Helped teams that had gone through the Agile Transformation training to follow all Scrum ceremonies and maintaining a time-box while working in 2 weeks sprints

• Helped teams define their 90-days plan, Working Agreement, Definition of READY and Definition of DONE

• Mentored and coached teams in having a healthy backlog and dealing with teams’ conflicts

• Ensured teams use their retrospective meetings to continuously inspect and adapt new ways of improvement

• Provided feedback and reports to the management on how teams are adapting to the transformation.

• Championed an effective workflow process of the Jira board for better presentation and transparency to management.

Boston Consulting Group, NY Feb 2021 – Jul 2021

Scrum Master

●Facilitates scrum events: sprint planning, daily scrum, sprint review, backlog refinement, release planning from scope till deployment.

●Proactively identify and help remove impediments for the team progress while utilizing the empirical process.

●Facilitates internal and external communication by implementing transparency and effectively communicating team velocity, sprint / release progress to the team and stakeholders.

●Mentoring the team on creating clear and concise user stories and acceptance criteria during backlog refinement sessions.

●Communicate with the product Owner and support specialists on product issues while working with them to resolve these issues.

●Facilitates operational work in a transparent, collaborative manner using the Scrum values and principles.

●Foster communication and productive relationships with Product Owners, team members, stakeholders.

●Help build and maintain trust amongst other scrum teams to ensure alignment with effective collaboration and agility in a complex environment.

●Used Agile Survey/retrospective games as a tool to identify the level of maturity of the scrum team.

●Cultivate and promote a culture of relentless continuous improvement

●Ensure team readiness for BRP

EDUCATION

Obafemi Awolowo University, Ife, NG

BA – Humanities

CERTIFICATIONS

Advanced Certified Scrum Master (A-CSM)

Certified Scrum Master (CSM)

Certified SAFe® 5 Scrum Master (SSM)

ICAgile Certified Professional – Agile Team Facilitation (ICP-ATF)

Certified Agile Leadership Organization (CAL-O)

Certified Agile Leadership Essential (CAL-E)

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