Dennis R. hall

**** ****** ***** **, ******* NC, 27886 917-***-**** ad4rbd@r.postjobfree.com

Assistant Service Manager

PROFESSIONAL SUMMARY

Provide leadership to enhance team performance and maximize customer satisfaction by completing duties such as monitoring service inquiries, maintaining inventory of spare parts, enforcing service rules in the facility, tracking service operations, maintaining daily service reports, and reporting to managers.

Areas of Expertise

Problem Solving

Team Support

Troubleshooting

Customer Satisfaction

Complaint Resolution

Active Listening Skills

Exceptional Customer Service

Attention to Detail

Continuous Improvement

Multi-talented

Critical Thinking

Training & Development

Work History

Pitt County Schools-Custodian

Greenville, NC 2022-Present

Summary: Performs custodial maintenance duties, including dusting, mopping, finishing and buffing floors, vacuuming and shampooing carpets, cleaning and restocking restrooms.

Job Duties:

Performs general, routine custodial duties, to include dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies.

Performs routine maintenance to custodial equipment and supplies.

Empties trash receptacles, disposes trash into compactors and/or dumpsters, and bags trash for proper disposal.

Unlocks doors, ensuring doors are locked after cleaning areas.

Reports needs and concerns to appropriate staff, which may include submitting or recommending work orders and checking supply levels; for positions within on-campus residence halls, responsible for reporting concerns related to on-campus residents.

Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.

Assists in on-the-job training of new staff on routine procedures.

Potamkin Volkswagon/Potamkin Cadillac-Assistant Service Manager

Manhattan, NY 1998-2012

Summary: Responsible for achieving sales, profits and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships.

Job Duties:

Met with customers to identify required automotive maintenance and offer service advice

Maintain service records and reporting procedures required by the manufacturer and general management

Ensured team followed best practices and maintained service level agreements.

Provided customers with product information and availability, estimated time of arrival of goods and product recommendations

Developed problem management and service improvement plans.

Observed repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order and dollar sales per Service Advisor

Mediated communication between customers and technicians

Monitored the flow of work in the Service Department and intervened as required to ensure work was completed properly.

Education

Green County Schools

High School Diploma

Technical Proficiencies

Windows Operating Systems Adobe MS Office Suite

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