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Call Center Representative

Location:
Milwaukee, WI
Posted:
April 04, 2024

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Resume:

Suzanne C. Kurr

847-***-****

ad4r9t@r.postjobfree.com

SKILLS: Microsoft Office, knowledge of medical terminology, typing 65-70 wpm, and commitment to client-focused care.

EDUCATION

Marquette University, Milwaukee, WI

B.S. Communicative Disorders, minor: science. Dean’s List.

Wright College, certificate in psychiatric rehabilitation. Dean’s List.

Triton College, Dean’s List, anatomy and physiology, physics, developmental psychology

Oakton Community College, abnormal psychology

Utah State University, Neural Bases of Cognition and Communication

WORK EXPERIENCE

HARBOR CHASE 2022-2023

Concierge

Handled phones at the front desk, checked-in visitors, and attended to the

needs of the residents in assisted living and memory care.

TEACHERS ON CALL 2022-2023

Substitute teacher in the Milwaukee Charter Schools

ADVOCATE ILLINOIS MASONIC MEDICAL CENTER 2016 -2021

Peer Support Facilitator

Facilitated wellness and coping skills groups to persons with mental

Illness on a psychiatric unit. Counseled patients on an individual basis.

Obtained signatures of patients consenting to follow-up calls.

Completed follow-up calls and recorded responses on a ‘Talking Points’

questionnaire.

LEYDEN FAMILY SERVICE AFTERCARE CENTER 2013-2016

Peer Aide

Observed and tracked activities of adult clients with mental illness in the

Peer Support Center. Entered billing information into computer system.

WORK ACHIEVEMENTS

Created a ‘Talking Points Questionnaire’ for psychiatric unit.



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