MOUSTAPHA EL-HAJJ

* **** **, ******** *******, MI 48125

ad4r5q@r.postjobfree.com

734-***-****

SUMMARY: Extensive experience in infrastructure systems design and proven ability to create and deliver solutions tied to business growth, organizational development and systems optimization. Sound knowledge and experience in Server and desktop virtualization and application publishing utilizing Citrix technologies. SKILLS:

IT Management Disaster Recovery

Data Center Design & Management Business Continuity Infrastructure Design Storage Area Network (SAN)

Active Directory Windows Server

Citrix XenApp\XenDesktop VMware vCenter

PROFESSIONAL

EXPERIENCE:

07/14 to Present AVL North America

Systems Manager

• Oversee the daily operations of North America Data Centers.

• Maintain the enterprise directory services and supporting server infrastructure.

• Recommend strategies for client/server implementations; architect the infrastructure required to support those strategies and execute modifications to improve systems efficiency, reliability, and performance.

• Recommend and enforce system policies, procedures to ensure system security and availability.

• Manage and maintain local Citrix XenApp\XenDesktop 7.15 LTSR Site.

• Deploying Citrix XenDesktop core components for virtual desktop infrastructure

(VDI) and XenApp for hosted shared desktops.

• Manage and support VMware and Storage infrastructure of AVL North America.

• Establish and enforce change control, incident response, and testing processes for modifications to all hardware and software systems.

• Develop and maintain infrastructure documentation.

• Provide supervisory, technical, and administrative direction for personnel performing system development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules.

• Create and maintain project plans, including detailed work breakdown structures, and quality, risk management, and communication plans.

• Develop and maintain strong relationships with Business Managers and Service Owners to ensure a deep understanding of changing business needs, requirements and priorities.

• Provide operational support to internal departments and external customers as per business requirements.

• Delivered significant cost savings by monitoring vendor services and negotiating contracts and maintenance contracts.

• Designed and managed the construction of North America Main Data Center.

• Assisted in the design and managed the implementation of a nationwide centralized Facility Access Control System.

• Designed and implemented an Encryption solution for ITAR government compliance.

10/06 to 11/13 Abu Dhabi Airports Company

Systems Architect

• Created future vision architecture to expedite delivery of new products and services to Abu Dhabi Airport while meeting company's budget and objectives.

• Responsible for project/task lead of enterprise systems’ architecture.

• Provided continual process improvement for design, hardware acquisition, production and test, eliminating bottlenecks that reduced speed of execution.

• Created system development life cycle project (SDLC) documentation, project plans, functional requirements, test plans, and training materials.

• Participated in the requirements gathering, RFP stage, evaluation and close- out of the technology standardization for Abu Dhabi Airport IT infrastructure.

• Designed and implemented Windows domain infrastructure services servers

(AD/DNS/DHCP).

• Implemented and managed XenApp/XenDesktop Farm.

• Designed and implemented the Airport’s SAN infrastructure.

• Designed and managed the construction of the airport’s 300 m2 Tier 3 data center.

• Implemented Citrix Virtualization infrastructure with High Availability and Workload Balancing.

• Participated in achieving ISO 27001 certification as a process owner.

• Assisted in implementing ITIL processes.

• Designed and managed the implementation of the Digital Signage project in Terminal 3.

• Designed and deployed secure Internet Kiosks for the airport passengers across terminal 1 and 3 utilizing Citrix Provisioning services.

• Directed Systems implementation teams throughout projects executions and coordinated training for Operations personnel.

• Authored and maintained the teams’ processes and standards documents. 2002 to 2005: Icarious Plastics

Network Analyst

• Served as lead designer and technical architect for this start-up company specializing in manufacturing plastic products.

• Designed and set up the plant's Windows 2000 network, and later upgraded the network servers to Windows Server 2003.

• Deployed, configured and supported Blackberry Services.

• Advised users of hardware requirements, configurations and limitations.

• Prepared and coordinated application training classes for end users.

• Spearheaded multiple IT projects and provided the technology knowledge and vision to support the company's business objectives.

• Served as the Purchaser and point-of-contact for vendors and service providers.

• Developed and documented network layout and design changes.

• Performed budgeting tasks and hired outside consultants. 1999 to 2002: Lafarge North America, USA

Technical Systems Analyst

• Determined requirements to improve network performance for sales offices and submitted purchase proposals of new network equipment including switches, routers, servers, workstations and backup devices

• Assisted in the migration to Lotus Notes

• Managed and implemented the deployment of LANDesk at the regional office, terminals and sales offices

• Provided daily third level technical support in high-volume environment, including supervision of technical issues involving network hardware, Operating Systems and business applications

• Supported remote users and upgraded software using PC Anywhere and LANDesk

• Performed daily Novell administrative tasks including creating and deleting users, setting up shared areas, controlling data access and managing print queues

• Set up and managed video conferencing between regional offices

• Provided training for end users on new software and applications

• Managed the deployment of software and hardware upgrade projects to local

(100) and remote (400) users

• Developed procedures for the Helpdesk in order to provide efficient technical support

• Created company specific hardware and software troubleshooting documents 1996 to 1999: MicroAge

Field Engineer

• Provided desktop and network support for client accounts in a Novell and Windows environments

• Participated in system construction, analysis, testing, and implementation

• Handled warranty repairs and parts ordering from different vendors

• Participated in PC deployment and upgrades for various clients EDUCATION: Davenport University

Associate Degree - CIS

Computer Learning Center (CLC)

Network Engineering and Management

Anixter

Data Center Design & Management

CERTIFICATIONS: Microsoft Certified Systems Engineer – MCSE Microsoft Certified Technology Specialist – MCTS

ITIL Foundation V3

Citrix Certified Administrator for NetScaler 9

Citrix Certified Administrator for Citrix XenDesktop 5 ITIL Service Transition

Data Center Management

Certified Novell Engineer

Citrix Certified Administrator for Citrix XenServer 6.0 Citrix Certified Administrator for Citrix XenApp 6 TRAINING: Project Management Professional – PMP

MS Project

Supervisor Training

How to Give Feedback

HP Virtual Connect and VC Enterprise Manager

HP BladeSystem Administration

Information Storage & Management

MS SharePoint

AFFILIATIONS: Member of the Project Management Institute – PMI

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