Customer Service Delivery Driver

Jarrien Jones

Chicago, IL *********@*****.*** 224-***-****

Professional Summary

Dynamic and results-oriented professional with extensive experience in IT field operations, management, and logistics. Proven track record of reducing escalations by 30% and boosting revenue by 15% at PeekatU Inc. Demonstrates exceptional leadership in managing teams, driving efficiency, and achieving goals. Excels in problem-solving, conflict resolution, and under pressure, with a commitment to enhancing organizational performance.

Work Experience

Field IT Specialist PeekatU Inc, Griffin, IN March 2020 – Present

• Spearheaded initiatives that reduced job escalations by 30%, directly contributing to an enhanced customer service experience.

• Implemented strategies that boosted company revenue by 15%, demonstrating strong business acumen and an understanding of market needs.

• Led a team to maintain and exceed operational goals, showcasing strong leadership and team management skills.

Die Cut Operator and Floor Manager LMI Packaging Solutions, Pleasant Prairie, WI August 2017 – March 2020

• Managed a diverse team of 22, fostering a collaborative environment that led to a 21% profit margin.

• Enhanced new hire training processes, resulting in improved retention rates and more efficiently trained associates.

• Demonstrated excellent problem-solving skills and adaptability in a fast-paced manufacturing environment.

Logistics Manager and Delivery Driver Wolcott Logistics Ltd August 2015 – March 2020

• Oversaw dispatch operations, ensuring efficient management and scheduling of deliveries.

• Played a key role in logistics planning and execution, contributing to the company's reputation for reliability and service excellence.

Education

Associate Degree in Business Management City Colleges of Chicago, Kennedy-King Campus

Skills

• Leadership and Team Management

• Problem Solving and Decision Making

• Conflict Resolution and Negotiation

• Proficient in Microsoft Office Suite

• Semi-Fluent in Spanish

• Quick Learner with Adaptability to New Systems

• Knowledge of Vehicle Systems and Mechanics

Certifications

• Certified Conflict Resolution Specialist

Additional Information

• Excellent communicator with a broad vocabulary and strong presentation skills.

• Thrives in challenging situations and adept at meeting tight deadlines.

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