Customer Service Rep

Wanda E. Baez

*** ********* ****, *********, ** *4759

Telephone: 908-***-**** E-mail address: *******@*****.***

Objective:

Career minded, motivated, and organized, individual seeking a full-time employment opportunity, where I can utilize my work experience as well as my analytical skills.

Languages:

Bilingual: Fluent in English and Spanish

Employment History:

Kohl’s - Cape Coral, Florida January 2016 – August 2022

Customer Service Rep

Check daily inventory & production sheet, make a variety of cakes, bread, and donuts, always maintain area clean. Assist in leadership, training, making sure goal of the day is completed before end of shift.

Golden Corral- Cape Coral, Florida December 2013 - December 2015

Baker

Check daily inventory & production sheet, make a variety of cakes, bread, and donuts, always maintain area clean. Assist in leadership, training, making sure goal of the day is completed before end of shift.

Lee County Election- Fort Myers, Florida November 2011 – (Open Seasonal)

Poll / Deputy Worker

Assist with the public making sure everyone is calm, make the swearing before the day start, assist with ID correction of address, traffic flow, and direct the public to correct poll station. Making sure all is in order at end of day & put away with seal in correct location.

Elizabeth Board of Education- Elizabeth, New Jersey October1997 – June 2010

Security Officer

Maintained security and safety of people and property in assigned area by patrolling areas on foot and enforcing rules and regulations. Observed activity and traffic in assigned area; alerted visitors of infractions. Assisted any persons in building or on grounds needing directions or information. Escorted people to desired destination. Secured hallways, entrances, and exits. Aided students and needed. Assisted Spanish speakers. Assisted the public while portraying a calm, strong and firm demeanor.

Ashley Stewart- Union, New Jersey May 1998 – May 2002

Assistant Manager

Created a customer focused store environment through leadership and to lead by example.

Accounted for ad sets, permanent markdowns, merchandising, recovery, and maintaining store cleanliness as assigned. Ensured that total store operations are carried out in accordance with established standards, policies and procedures. Trained, mentored, and coached associates to develop their talents and skills. Worked in partnership with Store Manager on performance management, progressive discipline, and conflict resolution.

Rainbow Clothes Shop- Elizabeth, New Jersey September 1996 – August 1997

Assistant Manager

Supervises employees. Provided excellent customer service. Maintained inventory.

Assisted in training all cashiers in all front-end policies and procedures, including training of new cashiers and cross training of other associates. Ensured that each customer received outstanding customer service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Authorized and ensured validity of customer returns, exchanges, check authorizations, and voids. Provided orderly maintenance of equipment and supplies. Performed any other tasks as assigned from time to time by any manager.

Ogden Aviation Newark Airport- Newark, New Jersey June 1989 – May 1990

Security Guard

Assist passengers. Precede baggage checks. Performed bilingual duties. Prevent unauthorized access to restricted areas. Answered questions from the public about access to the airfield and be able to directed them to the proper authorities if need be. Physically check objects, persons and vehicles entering the part of the airport devoted to air operation. Complete written reports and proved continuous efforts to streamline and speed up the security process while not compromising safety. Provided good customer service while working directly with airport patrons.

Education

Elizabeth High School- Elizabeth, New Jersey Graduated June 1990

General academics

European Academy of Cosmetology, Union New Jersey Graduated April 1991

Cosmetology Program

Community Chaplains of America, Cape Coral, Florida Certified February 2014

SKILLS & QUALIFICATIONS: - Management, Customer Service, Clear Communication Skills, Attentiveness, Alertness, Goal Oriented Focus, Willingness to learn other skills, Security Officer skills, Computer Literate, Email, Internet, Cashier, Front Desk.

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