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JAYLA EVONNE HAWKINS

ad4r0x@r.postjobfree.com / C: 334-***-****

**** ******** *****, **** *****, GA 30344

SKILLS

● POS systems

● Payment processing

● Issue resolution

● Cash register operation

● Credit and cash transactions

● Microsoft Office expertise

● Supervising clerical personnel

● Overseeing destruction orders

● Managing office supplies

● Records management systems

● Transporting files

● Excel spreadsheets

EXPERIENCE

Amazon Warehouse Associate/MGE9 - Union City, GA 30291 10/29/23-present

● selecting, packing, and shipping orders – in some cases, for our super-fast (2-hour or less) delivery service

● Receive and put away inventory

● Get customer orders ready and pack them up

● Load boxes into trucks for shipment

● Use scanners to read bar codes on products

● View prompts on screens and follow the direction for some tasks

● Ensure product meets quality requirements

● Operate pallet jacks

● Stand, walk, push, pull, squat, bend, and reach during shifts

● Use carts, dollies, hand trucks, and other gear to move items around

● Go up and down stairs (where applicable)

● Working around moving machines – order pickers, stand-up forklifts, turret trucks, and mobile carts

● Some activities may require standing in one place for long periods, walking around, or climbing stairs

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.Nutrition Service Cook/ John B. Amos Cancer Center/Piedmont Columbus Regional - Midtown (Morrison Company) 05/09/22-10/6/23

● Greets and receives customers in a welcoming manner

● Processes sales, returns and exchanges using POS register system

● Verifies orders and bagged items for easy transport

● Maximizes customer satisfaction by quickly addressing and resolving complaints with food or service

● Keeeps customer and food preparation areas clean and well-organized for maximum efficiency

● Works with food service team members to handle every customer need and build brand loyalty

● Became knowledgeable on company products, improving the customer’s experience

● Receives maximum performance based compensation/incentive based on service and professionalism

● Uses suggestive selling when offering products, maximizing upsell potential Warehouse Worker/ Webster Fulfillment Auburn, AL 11/2020-03/2022

● Worked flexible hours, including weekends, nights, and holidays

● Maximized customer satisfaction by picking riders efficiently and as soon as possible

● Able to quickly pack orders in either boxes or bags

● Worked efficiently with the Locus Robotics with picking orders as well as fixing missing orders and broken robots

● Utilized t-shirt folding machine

Cashier / Sonic's - Phenix City, AL 05/2018 - 08/2018

● Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions

● Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences

● Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items

● Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution

● Updated repeat customers on menu changes and updates to maintain quality service relationships

● Stocked server areas with supplies before, during and after shifts to boost performance of serving staff Barista / Starbucks - Fort Benning, GA 05/2017 - 08/2017

● Worked closely with front-end staff to assist customers

● Processed sales, returns and exchanges using POS register system

● Verified orders and bagged items for easy transport

● Maximized customer satisfaction by quickly addressing and resolving complaints with food or service

● Kept customer and food preparation areas clean and well-organized for maximum efficiency

● Worked with food service team members to handle every customer need and build brand loyalty

● Completed opening, closing and shift change tasks to promote store efficiency

● Accepted payments and made change to process transactions EDUCATION AND TRAINING

Central High School - Phenix City, AL

High School Diploma

Martinsburg College - Online Medical Assistant Program

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ACCOMPLISHMENTS

● Published first book in 10th grade titled “Sarmiento Sisters”

● Published second book freshman year of college titled “Sarmiento Sisters 2: A Fonder Heart”

● Assistant Manager on Central High School's Track and Field from 10th-12th grade

● Worked at the Snack Shack in high school (took orders. Handled money. Gave change. Stocked. Closed.)

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