Data Analyst Software Engineer
Resume:
Azin Shahrokhi
Castro Valley, CA *****
Certified Data Analyst Business Intelligence Analyst Data Scientist Software Engineer Summary
Ambitious and certified Data Analyst with strong experience in telecommunication company utilizing a variety of programs to generate data-driven insights and improve organizational processes. Highly motivated SQL professional with a "can-do" attitude and strong analytical and problem-solving skills with expertise in identifying business needs, data modeling. Recognized for improving data accuracy and customer satisfaction by 10-30% within tight timelines. Proven ability to collaborate with cross-functional teams to drive revenue growth and operational efficiency. By combining my strong attention to detail, and ability to think critically and passion for data, I aspire to play a key role in the success of the organization. Skills
• Extensive experience in data collection, data
manipulation, data cleansing and work with
complex data sets and statistical analysis
• Strong programming skills in Oracle, SQL,
PL/SQL, BigQuery, Excel
• Familiarity with R programming, Python, BI
• Knowledge of Data Science, AI and Machine
Learning concepts
• Experienced in Data visualization and Tableau
dashboard design
• Excellent communication and collaboration
skills with diverse stakeholders
Experience
Data Analyst Telecommunication Company of Iran March 2014 to March 2024
• Implemented automation and predictive modeling to streamline customer processes, reducing service fulfillment time by 40% and enhancing customer satisfaction by 20%
• Developed and maintained a relational database for CRM and Billing data, resulting in improved accuracy of data insights and a 20% increase in efficiency
• Applied comprehensive data analysis to integrate multiple data sources and highlight key findings, resulting in a 10% improvement in KPIs
• Collaborated with the marketing team to create data visualizations by analyzing customer feedback, resulting in a 15% rise in targeted marketing campaigns and a 30% increase in customer satisfaction Business Process Analyst Telecommunication Company of Iran April 2010 to March 2014
• Established and managed a blacklist customer database, resulting in a 30% improvement in customer segmentation and a 25% revenue growth
• Produced visualizations and reports in Tableau and Excel for stakeholders to make data-driven decisions and leading to a 15% revenue increase
Junior Data Analyst Telecommunication Company of Iran June 2001 to April 2010
• Developed and maintained complex SQL queries and stored procedures to extract data from multiple databases, streamline data manipulation and reducing manual data processing time by 30%
• Implemented a data collection and storage process that reduced manual data entry errors by 25% Education and Training
Master of Science: IT Management e-commerce, Shahid Beheshti University, Tehran, Iran Bachelor: Computer Software Engineering, University of Isfahan, Isfahan, Iran Certifications
• Google Data Analytics Professional Certificate, Coursera 2024
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